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Dear Paizo Publishing,
I just wanted to thank all of you for doing an extraordinarily good job at customer service. In the Navy we say, “Bravo Zulu,” (BZ) when someone does a great job! You all have been doing a great job, so…BZ!!! I have not written before but really wanted to thank all of you.
Several months ago I had an order with you all that got seriously jacked. The details are irrelevant, except for one…I was about to give up on your customer service and stop doing business with you all all together, but your customer service never gave up. They kept plugging away, and made things even better than “right” to begin with.
As a consequence of your superior customer service I subscribed to Planet Stories! In recent days I have downloaded your Pathfinder game and been greatly impressed! So I have subscribed to your Pathfinder products!!! This has all happened because I have become more and more impressed with your products…but that foundation was built upon a great respect for your “Never Say Die” customer service.
Thank You All So Much, for making the ordinary extraordinary!!!
BZ,
Scott Shafer
