Hello,
I am a little confused about this order...it is for an ongoing Pathfinder subscription, that cost me $0.00, plus shipping of about $3. Am I correct in believing that this is leftover credit from my old Dungeon subscription?
Also, I intended the order to be for PF #6. Has this issue been shipped to me? Was my order mistakenly made for #7, which I see is scheduled to ship to me next month?
Thank you in advance.
Director of Sales
|
Hello,
I am a little confused about this order...it is for an ongoing Pathfinder subscription, that cost me $0.00, plus shipping of about $3. Am I correct in believing that this is leftover credit from my old Dungeon subscription?
Also, I intended the order to be for PF #6. Has this issue been shipped to me? Was my order mistakenly made for #7, which I see is scheduled to ship to me next month?
Thank you in advance.
I have sorted out your subscription, now. It appears that the timing of your initial subscription (i.e. right when we were in the midst of shipping Pathfinder #6), was perfectly wrong. :/ You were shipped a Pathfinder #5, but when the system went to ship you a Pathfinder #6, it saw that you had just been shipped a Pathfinder so it did not ship your PF#6 to you. This is a known issue which we are resolving.
I have, therefore, canceled the subscription created by order 887245, as this ongoing subscription is superfluous since you already have one. I will make sure your Pathfinder #6 is shipped along with your Pathfinder #7, which should be shipping next week or the week thereafter. If you prefer to get your Pathfinder #6 a little sooner (and with a separate shipping charge) let me know and I will ship it immediately.
I apologize for the inconvenience, your subscription should be straightened out now.
Thanks,
cos
Thank you! I can wait until #7 ships to see them both.