Order 887029 - PDF has blank pages


Customer Service

Sovereign Court

As part of my recent order (#887029), I got a pdf version of DCC - Saga of the Witch Queen. I have tried personalizing the file 3 different times and each time I download the pdf, the first 4 pages are blank. I wouldn't get too fussed about it but I believe that these pages are suppose to contain some of the maps. Is there anything that can be done to fix this?

Patrick

Liberty's Edge

I can't offer any specific help and am not an official person in any way shape or form; but I'd recommend helping them out by posting what reader you're using (most likely Adobe, but just to be sure) and what version you're using, probably your Operating System too.

Sczarni

Also I have seen issues with downloading PDFs from other sites when full page images (read: maps) are the first to be corrupted, so if you re-personalize and re-download,it may solve the issue. if not, look for updates to your pdf viewer. those are the only tips I have, you may want to wait for Vic if you like the version of the PDF viewer you have.

Sovereign Court

Thanks guys. I am by no means a "computer person". I can usually find the "on" button but anything beyond that and I start to quickly become a liability. You should have seen me trying to set up my new airport and put the card in my old iMac.

I was trying to view it on my Macbook Pro so I will try it on a different computer (read work computer but dont tell the boss).

Paizo Employee Chief Technical Officer

PDiddy wrote:

Thanks guys. I am by no means a "computer person". I can usually find the "on" button but anything beyond that and I start to quickly become a liability. You should have seen me trying to set up my new airport and put the card in my old iMac.

I was trying to view it on my Macbook Pro so I will try it on a different computer (read work computer but dont tell the boss).

I've noticed that several of Goodman Games' PDFs have this behavior, and I've been talking with Joseph Goodman, but we haven't figured it out yet.

What I do know is that those pages aren't actually missing—but they don't display properly in some 3rd-party applications. (Given that you're a Mac user, I'm guessing you're using Preview.) Switch over to Adobe Reader 8 (it's a free download), and I think you'll see those "missing" pages.

Sovereign Court

Thanks Vic. That cleared it up. That is the first time I have had any trouble with Preview.

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