I placed this order back on November 23, which became part of the big Green Ronin holiday special snafu. Further snafus later, it supposedly shipped on Jan 9th. It is now late on the evening of Jan 30th and I have yet to receive the order. I emailed customer service two days ago and have not heard back. I am now irked, which is doubly irksome since I like Paizo and I hate complaining. If the order did indeed ship, then where the heck did it ship from and on what decrepit slug of a truck. Can you please update me as to its status and supply some reason as to why anything shipped in the U.S. going to the middle of the country (Colorado) would take more than 18 mail delivery days to arrive. You guys are great innovators, but time to ratchet up quality control on the service side.
Thanks for listening to the rant and I hope to hear some positive news soon.
Director of Sales
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I placed this order back on November 23, which became part of the big Green Ronin holiday special snafu. Further snafus later, it supposedly shipped on Jan 9th. It is now late on the evening of Jan 30th and I have yet to receive the order. I emailed customer service two days ago and have not heard back. I am now irked, which is doubly irksome since I like Paizo and I hate complaining. If the order did indeed ship, then where the heck did it ship from and on what decrepit slug of a truck. Can you please update me as to its status and supply some reason as to why anything shipped in the U.S. going to the middle of the country (Colorado) would take more than 18 mail delivery days to arrive. You guys are great innovators, but time to ratchet up quality control on the service side.
Thanks for listening to the rant and I hope to hear some positive news soon.
Phillip,
I apologize for the continued difficulty with your order. I checked and your order shipped out to you on the afternoon of 1/9 via USPS Standard Mail, which has an estimated delivery time of 3 to 10 business days. Today would be the 15th business day from the date of departure, so it is definitely running late at this point.
Unfortunately USPS Standard Mail is not a trackable shipping method, so we have no way of affecting the delivery time once it has entered the keeping of the USPS. However, it is not yet so late that we should give up on it. Please give the order another week to arrive. If you still have not seen it by the end of next week, let me know and I will send replacements for the books which are still available and refund those which are not.
Once again, I apologize for the inconvenience and if you have any further questions, please let me know.
thanks,
cos
Sorry to inform you, but this order still has not arrived, a month after it supposedly shipped and over two months after I placed the order. I would appreciate if you resend my order using an expedited, trackable service (Fed-ex, UPS, whatever) at no extra charge.
Thanks.
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Director of Sales
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Sorry to inform you, but this order still has not arrived, a month after it supposedly shipped and over two months after I placed the order. I would appreciate if you resend my order using an expedited, trackable service (Fed-ex, UPS, whatever) at no extra charge.
Thanks.
I will get replacements sent out to you and have sent you an email with further details.
Thanks,
cos
Thanks much. I have not received the email from you, which could be a problem on my end. Can you resend and cc: phillipi@bionics.com ; that way I am more likely to get the email. Again, thanks.
Phil
Thanks much. I have not received the email from you, which could be a problem on my end. Can you resend and cc: phillipi@bionics.com ; that way I am more likely to get the email. Again, thanks.
Phil
Hi Phil,
Cosmo is out today but I'll have him resend the email when he's back in the office tomorrow.
--Jeff
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Director of Sales
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Thanks much. I have not received the email from you, which could be a problem on my end. Can you resend and cc: phillipi@bionics.com ; that way I am more likely to get the email. Again, thanks.
Phil
Resent to the new address. Would you like me to reset your profile to this new address, as well, so all of our future communications will go there? Our automated emails will always go to the associated address and any communications from Customer Service will go to this address, so it is good to make sure that the address we have is current.
thanks,
cos
That is fine to reset profile to the above email address.
In addition, I notice that the order spawned from this snafu is still pending (order #888082). Can you please make sure this gets out ASAP, and I would really appreciate that it gets sent UPS. I have been waiting for this stuff since Nov.23
Thanks.
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Director of Sales
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That is fine to reset profile to the above email address.
In addition, I notice that the order spawned from this snafu is still pending (order #888082). Can you please make sure this gets out ASAP, and I would really appreciate that it gets sent UPS. I have been waiting for this stuff since Nov.23
Thanks.
I have reset your profile email to the "phillipi@bionics.com" address. You will need to input this address to sign into paizo.com in the future, but it should not effect your password.
I have moved the one item that was holding your replacement order up onto a separate order, so that we can ship the remainder as soon as possible.
thanks,
cos