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Ok, so I just picked up the pdf versions just for the electronic versions of the FR maps.
I already have hard copies, but wanted to be able to print out sections that I use for my campaigns without having to scan in the maps myself.
So as I complete my order and open up the pdf files, I find out these are full scans of the hard copies. Not the original files saved out to pdf, but scans.
I’m a little beside myself. I wouldn’t have purchased the files if I had known this was what I was getting. Is there any way we can gett these? I don’t need layered files, but something that is clean and doesn’t have the wrinkles from the fold lines.
Did I just waste $20?
Thanks.
Director of Sales
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Ok, so I just picked up the pdf versions just for the electronic versions of the FR maps.
I already have hard copies, but wanted to be able to print out sections that I use for my campaigns without having to scan in the maps myself.So as I complete my order and open up the pdf files, I find out these are full scans of the hard copies. Not the original files saved out to pdf, but scans.
I’m a little beside myself. I wouldn’t have purchased the files if I had known this was what I was getting. Is there any way we can get these? I don’t need layered files, but something that is clean and doesn’t have the wrinkles from the fold lines.
Did I just waste $20?
Thanks.
After searching through our PDF files, it appears that these physical scans are the only files we have for the maps. Unfortunately, this means that we will not have PDFs built from the original files.
I apologize and if you would like a refund, please let me know.
Thanks,
cos
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After searching through our PDF files, it appears that these physical scans are the only files we have for the maps. Unfortunately, this means that we will not have PDFs built from the original files.I apologize and if you would like a refund, please let me know.
Thanks,
cos
Cos,
That's an incredibly generous offer.
I would like a refund. I'll delete the files from my harddrive(oddly enough work harddrive, ahem...) as I already have the original magazines, and if you'll also remove them from my account's download section. Sorry to be a bother about it, and thank you for the great response. Not what I expected at all. Thank you ever so much.
J
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Ok, so I just picked up the pdf versions just for the electronic versions of the FR maps.
I already have hard copies, but wanted to be able to print out sections that I use for my campaigns without having to scan in the maps myself.So as I complete my order and open up the pdf files, I find out these are full scans of the hard copies. Not the original files saved out to pdf, but scans.
I’m a little beside myself. I wouldn’t have purchased the files if I had known this was what I was getting. Is there any way we can get these? I don’t need layered files, but something that is clean and doesn’t have the wrinkles from the fold lines.
Did I just waste $20?
Thanks.
After searching through our PDF files, it appears that these physical scans are the only files we have for the maps. Unfortunately, this means that we will not have PDFs built from the original files.
I apologize and if you would like a refund, please let me know.
Thanks,
cos
So... I got my credit card statements and I didn't have a refund for this. Did I need to do something else with this , Cos?
Please let me know.|
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So... I got my credit card statements and I didn't have a refund for this. Did I need to do something else with this , Cos?
Please let me know.I apologize for having missed your previous post. I have refunded your order.
Thanks,
cos
No worries. Its not like you don't have other customers. I appreciate(no pun intended) good customer service. It says alot about your company.
Thanks again.