Order #859537: Shipping / custom costs


Customer Service

Sovereign Court

Hi there,

I just received the ordered item cards. The parcel was in top condition, the content complete. No complaints about that. ;-)

As you can see the order value is 92.28 $$.
I should have expected that I had to pay import taxes, though :(
(i.e. about 21.50 $$).
What I didn't expect was that I had to pay additionally C.O.D. charges (i.e. about another 9.50 $$!!)!

Unfortunately this makes this order one of my most expensive purchases so far: 92.28 $$ grew to more than 120 $$!! :(( You are not responsible for import taxes.

But how can it be that I am charged 9.50 $$ of additional postage???

Cheers,
Günther

Paizo Employee Director of Sales

Guennarr wrote:

Hi there,

I just received the ordered item cards. The parcel was in top condition, the content complete. No complaints about that. ;-)

As you can see the order value is 92.28 $$.
I should have expected that I had to pay import taxes, though :(
(i.e. about 21.50 $$).
What I didn't expect was that I had to pay additionally C.O.D. charges (i.e. about another 9.50 $$!!)!

Unfortunately this makes this order one of my most expensive purchases so far: 92.28 $$ grew to more than 120 $$!! :(( You are not responsible for import taxes.

But how can it be that I am charged 9.50 $$ of additional postage???

Cheers,
Günther

I don't know how this would have happened, but I have a theory or two. I can tell you that we never send anything out C.O.D.

I'm sending you an email about this order, so I can get some more information.

thanks,
cos

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