Planet Stories subscription not showing on My Subscriptions page


Customer Service

The Exchange

Hi, a quick query:

As the thread title suggests, I can't see my Planet Stories subscription showing up on my subscriptions page. I'm pretty sure I have one, as it shows up in my Order History, but I just want to check if the details are correct and at moment I can't.

The Exchange

It also doesn't show up in my avatar's name either.

Paizo Employee Chief Technical Officer

Fixed.

Because the name on your subscription doesn't match the name on your account (it looks like you used your first name for one and your middle name for the other), our system assumes you're buying the subscription for someone else. If you'd like to prevent this from happening with future subscriptions, make sure your shipping name is the same as your account name.

The Exchange

Aha! My mistake. Thanks, Vic.

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