Taken care of how? Have the items been removed or are they in?
The Medieval Player's Guide has been canceled from the order and your order is ready to enter the shipping queue. We will get it shipped out to you as soon as possible.
Can I get a status update? Five days after the last update, and I'm sorry, I know you're busy but there WERE some Christmas presents among this order, and the order still shows as pending. If you removed the offending items shouldn't the order read "shipping" by now?
We're about to roll out a new tool that will be examining all of the Green Ronin orders and doing what needs to be done to get them moving along as quickly as possible.