I just went to check my current order, #837183, because I wanted to mark my calendar for possible arrival dates. Now, up until yesterday my order stated that it would ship within 9 to 14 business days. When I went to check what shipping method I picked (and thereby the length of time from shipping date till arrival date), I noticed that now my order says that it will ship with 8 to 17 business days. Why has this shipping window been extended even further? Why wasn't I notified of this change?
I know you guys said you got a larger than expected number of orders from the Green Ronin sale, but this is starting to become farcical, but in a not funny way. I had planned on giving two of the books as Christmas/Solstice gifts, and the other as a Chanukah gift. When I first realized the timeframe involved, and sent my first message about my order, I changed what I was giving as gifts because I could not rely on you sending them in time. Now I am beginning to wonder if they will ever arrive at all.
I haven't made a lot of purchases from you, and I must admit that this situation is making it tough to recommend you to friends or to use you in the future. Frankly, I am becoming quite frustrated with the whole thing.
Stephen Miller
One cranky customer
Chief Technical Officer
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Stephen,
Our shipping windows are based on availability at our distributor's various warehouses, and the time it takes to get products to us from each warehouse location. These particular products are going in and out of stock so quickly at their various warehouses that this data changes literally day-to-day. (Usually, these displays don't change over the course of even several weeks.))
I've removed the shipping and handling charge from your order, and done what I can to move you up in the queue.
I appreciate the information, and the waiving of the shipping fees on my order. I know that your ordering/pulling/shipping policy is to only pull items when everything is available. Currently it appears that the Advanced Bestiary is unavailable. This is the item that I really wanted the most, so I do not want to cancel it. However, I do not want to lose out on getting the other two. Is there any way you can hold copies of those two while we wait for Advanced Bestiary to arrive? I would hate for this order to develop into a death spiral of waiting for one book or another until they are all out of print and I do not get any of them. Thanks for your assistance!
Stephen Miller
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Director of Sales
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I appreciate the information, and the waiving of the shipping fees on my order. I know that your ordering/pulling/shipping policy is to only pull items when everything is available. Currently it appears that the Advanced Bestiary is unavailable. This is the item that I really wanted the most, so I do not want to cancel it. However, I do not want to lose out on getting the other two. Is there any way you can hold copies of those two while we wait for Advanced Bestiary to arrive? I would hate for this order to develop into a death spiral of waiting for one book or another until they are all out of print and I do not get any of them. Thanks for your assistance!
Stephen Miller
It appears that your order shipped out to you yesterday. It is on it's way to you and should arrive in 3 to 10 business days.
thanks,
cos
It appears that your order shipped out to you yesterday. It is on it's way to you and should arrive in 3 to 10 business days.
thanks,
cos
The email I got said it shipped Tuesday about 2 hours after I posted that message. Thanks for checking on it for me, and I hope to see my books very soon.
Stephen