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I have a couple of problems with this months Module and Patfinder edition.
For the Module E1: Carnival of Tears I have already been charged for the module before it has been shipped and if memory serves me well I believe it is your policy not to charge until it has been shipped? (Order Number 831405)
Also I selected the new option to have only 1 shipment a month for the Modules and pathfinder adventures, can you please combine those 2 orders together, the pathfinder order is 847615.
Thanks!
For the Module E1: Carnival of Tears I have already been charged for the module before it has been shipped and if memory serves me well I believe it is your policy not to charge until it has been shipped? (Order Number 831405)
I bet that's the authorization charge, not the actual charge to your account (which should go through once the module is shipped, as per Paizo's policy).
Director of Sales
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I have a couple of problems with this months Module and Patfinder edition.
For the Module E1: Carnival of Tears I have already been charged for the module before it has been shipped and if memory serves me well I believe it is your policy not to charge until it has been shipped? (Order Number 831405)
Heaven's Agent is correct. You are seeing the authorization, rather than the actual charge. If you check the FAQ about "double charges", you will find more information about authorizations. The transaction will not be settled until the order ships.
Also I selected the new option to have only 1 shipment a month for the Modules and pathfinder adventures, can you please combine those 2 orders together, the pathfinder order is 847615.
Thanks!
Those orders should have combined themselves automatically and didn't. I have combined them onto order 831405, and we will make sure it works correctly in the future.
Thanks,
cos
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Heaven's Agent is correct. You are seeing the authorization, rather than the actual charge. If you check the FAQ about "double charges", you will find more information about authorizations. The transaction will not be settled until the order ships.
Those orders should have combined themselves automatically and didn't. I have combined them onto order 831405, and we will make sure it works correctly in the future.
Thanks,
cos
I was not really that worried about the money since I was sure I was going to get the product anyway, I only brought it up because I have never seen the charge before shipment before.
And Thanks for combining the order! Most likely they did not combine because I may have selected 1 Shipment per month After the Preorder for the module already went in my order que.
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I think I may still be having a Problem...
First Pathfinder With Module cost $13.97 with S&H
Second Cost $14.07 with S&H
Third cost $14.27 with S&H
Fourth is costing $17.24 with S&H. That is kind of a big jump there.
I seem to remember you telling me in another post that I would not be charged for S&H for the pathfinder books for the ones I get for the transfer of my Dragon & Dungeon subscription And I am good there until the 7th Pathfinder.
Why the Huge Jump in Shipping and Handling?
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Director of Sales
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Why the Huge Jump in Shipping and Handling?
D'oh... my bad.
Because it was created manually, I forgot that I needed to reset the shipping and handling to reflect that they're shipping together.
I have fixed the shipping on the order and sent you (yet) another new confirmation email. I apologize for the inconvenience.
Thanks,
cos
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Why the Huge Jump in Shipping and Handling?
D'oh... my bad.
Because it was created manually, I forgot that I needed to reset the shipping and handling to reflect that they're shipping together.
I have fixed the shipping on the order and sent you (yet) another new confirmation email. I apologize for the inconvenience.
Thanks,
cos
YAY!!!! Thanks!!!
Did I Mention recently that you are awesome?