Customs Forms on APO packages--does anyone really notice?


Customer Service

Liberty's Edge

I just realized today, as I look at my stack of mail, Paizo, Amazon and my family and friends are the only ones who bother with Customs Forms on my packages...

For Example:

Gevalia
Easton Press
and many Ebay sellers

have simply been sending me packages with no customs form. Makes me wonder how necessary the form really is--and I know what the post office says, but if I print out a prepaid form online, slap it on a box, and ship it out to an APO, but forget the customs form, does anyone really notice? APO mail goes from point A to the APO zip in the US, where it's then thrown on a USAF plane and flown out. When it hits the ground, say, in Korea, it's US military mail handlers who process the mail...so, if Paizo skipped the Customs Forms for APOs, would anyone notice, and wouldn't it save the company a lot of time?

Any other military personnel out there notice what I'm talking about on your packages? Do some of them (like the above examples) skip the Form?

Paizo Employee Director of Sales

Well...

We're not going to skip the forms.

It may be that shipments without customs forms will still arrive to APO addresses, but postal regulations state that we must have them. And so we will. :)

Besides, one of our main goals in shipping out orders is to have NO shipments returned. A returned shipment means that there will be a long time (and added expense, for the customer AND us) before the customer will see their order. This is never a good thing. Therefore, we will always avoid doing anything (or NOT doing anything) that results in a chance an order will be returned.

If other companies or sellers are willing to risk your package... well, that's their choice. We're not going to do that. ;)

Thanks,
cos

Liberty's Edge

Yeah, and my original post comes off sounding way more sneaky and underhanded than I intended. It was really just an observation that a lot of my mail gets to me with no customs form, but I'm not advocating breaking the regulations.

Paizo Employee Director of Sales

Andrew Turner wrote:
Yeah, and my original post comes off sounding way more sneaky and underhanded than I intended. It was really just an observation that a lot of my mail gets to me with no customs form, but I'm not advocating breaking the regulations.

Heh. I didn't think you were.

But it's a question I can answer pretty unequivocally. I'm actually also kind of curious as to how many other APO recipients share your experience. But it's a purely academic curiosity as it would literally take an Act of Congress to change our policy on the matter. Or at least the Postmaster General.

;)

cos

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