When we discussed the payment issue I had via the e-mails it would have been nice if I would have been told to go into my account and tell the system to try my card again.
Its taken care of now. Tonight. It would have been taken care of days ago so I could already have the PF 3 PDF on my computer.
So now I know better for the future, but you may want to tell your customer service people to think to make sure customers are clear on needing to do this.
Thanks.