Try again :)


Customer Service

Liberty's Edge

My credit union merged with a different one in September and as a result I received a new credit card. I hadn't updated it yet on my subcriptions here so when the order was placed for Gallery of Evil and Pathfinder #2, it came up as payment method failed. I didn't know if the system would try again after a set period or if Corey or Cosmo would have to redo it. Looking very forward to each of these :)

Paizo Employee Director of Sales

Tessius wrote:
My credit union merged with a different one in September and as a result I received a new credit card. I hadn't updated it yet on my subcriptions here so when the order was placed for Gallery of Evil and Pathfinder #2, it came up as payment method failed. I didn't know if the system would try again after a set period or if Corey or Cosmo would have to redo it. Looking very forward to each of these :)

I just tried running it again, but got another payment failed message. It appears that the card we have for you is expired. However, if you use the links provided in the (now two) payment method failed email(s) you've received to change your payment method, then the order will automatically re-process when you have finished and your Pf#2 will go out in the initial shipment.

You'll want to do this soon, as this shipment will be commencing very soon.

Thanks,
cos

Liberty's Edge

I hadn't received the second message at the time I posted. Since then I've transferred funds to the new card and clicked the 'use this method' button. The order status is now pending :)

Paizo Employee Director of Sales

Tessius wrote:
I hadn't received the second message at the time I posted. Since then I've transferred funds to the new card and clicked the 'use this method' button. The order status is now pending :)

Woo Hoo!

Thanks for the update,
cos

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