I placed this order on August 29th and received shipping confirmation by e-mail on September 4th.
I still haven't received the products and was wondering if you had a tracking number or something. Is this length of delay normal?
When I ordered and selected USPS Package shipping, your web site said I would receive the package in 7 to 11 business days, I believe. That would make it late as of September 13th. Even if you start counting from the shipping date of September 4th, it should have arrived by now.
Please advise.
Thanks
Jon
Director of Sales
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I placed this order on August 29th and received shipping confirmation by e-mail on September 4th.
I still haven't received the products and was wondering if you had a tracking number or something. Is this length of delay normal?
When I ordered and selected USPS Package shipping, your web site said I would receive the package in 7 to 11 business days, I believe. That would make it late as of September 13th. Even if you start counting from the shipping date of September 4th, it should have arrived by now.
Please advise.
ThanksJon
Actually, eleven business days from the date of departure would be today. Furthermore, this is an estimate and by no means a rule.
That being said, your order should probably have arrived by now. As it is just now getting to the point where it can be considered late, I'd like to give a some more time to arrive. Please let me know if it still hasn't arrived by the end of next week, and we'll take another look at it at that point. If it should be returned here, I will send you an email right away.
Thanks,
cos
Actually, eleven business days from the date of departure would be today. Furthermore, this is an estimate and by no means a rule.That being said, your order should probably have arrived by now. As it is just now getting to the point where it can be considered late, I'd like to give a some more time to arrive. Please let me know if it still hasn't arrived by the end of next week, and we'll take another look at it at that point. If it should be returned here, I will send you an email right away.
Thanks,
cos
Actually, eleven business days was the 19th. And today is the 21st, and I'm not counting the day it was shipped (or weekends). But I'll wait it out. I just wanted to know if there was a tracking number...I guess not.
Thanks
Jon