Just a quick thanks, I received my order this week, and as usual the packaging was excellent, the items I ordered were all there, PLUS a pack of Heroes Hoard cards. Also, I ordered a copy of a Compleat Encounter, adventure only. Well, it came with the miniatures. I assumed this was just another little nice thing from Paizo, but got a little paranoid. If the whole shebang was put in by accident, I would be happy to pay the difference. If it was, in fact, just someone over at Paizo being extra nice, well, I really appreciate your generosity.
No problems here, just wanting to say thanks again.
Director of Sales
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Just a quick thanks, I received my order this week, and as usual the packaging was excellent, the items I ordered were all there, PLUS a pack of Heroes Hoard cards. Also, I ordered a copy of a Compleat Encounter, adventure only. Well, it came with the miniatures. I assumed this was just another little nice thing from Paizo, but got a little paranoid. If the whole shebang was put in by accident, I would be happy to pay the difference. If it was, in fact, just someone over at Paizo being extra nice, well, I really appreciate your generosity.
No problems here, just wanting to say thanks again.
I believe that this would fall under the "Oops" category, in that this would be a mis-pick on the part of whomever filled your order. You had ordered the Adventure-only format and you should have received the Adventure only. I apologize for the incorrect order, but I'm glad it works in your favor, rather than ours.
Your offer to pay the difference is very generous, but unnecessary. This was our mistake and you can keep the miniatures. If we mess up, you should expect an apology, and not a bill. :)
Once again, I apologize for the mix-up.
Thanks,
cos
No apology necessary (of course), you guys are class acts.
Thanks for the cards, and for the mistake (I bet you don't hear that very often!).