I appreciate this subject is 'done to death' elsewhere on these messageboards but I am now quite concerned as to where my Shipping confirmation email and PDF access are for my ongoing pathfinder sucscription. My account is still showing pending and I know there is nothing wrong with my card as other orders have gone through in the meantime.
Having had no posts from anyone saying they are still waiting on the other threads and having been told all should be sorted out several days ago I'm assuming that there may be a reason other than code problems behind the delay with my transaction.
I'm not angry or upset, I'm just thinking that something else has gone wrong, and I'm starting this thread because I've had no reply (yet) to my email.
Director of Sales
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I appreciate this subject is 'done to death' elsewhere on these messageboards but I am now quite concerned as to where my Shipping confirmation email and PDF access are for my ongoing pathfinder sucscription. My account is still showing pending and I know there is nothing wrong with my card as other orders have gone through in the meantime.
Having had no posts from anyone saying they are still waiting on the other threads and having been told all should be sorted out several days ago I'm assuming that there may be a reason other than code problems behind the delay with my transaction.
I'm not angry or upset, I'm just thinking that something else has gone wrong, and I'm starting this thread because I've had no reply (yet) to my email.
We have cleared up all the remaining problems (that we know about so far) and there doesn't seem to be any problem with your order any more. We are now just clearing up the last of the subs remaining, of which yours is one.
You should see the confirmation email this evening or tomorrow.
Thanks!
cos
Thanks for the quick response - I will now suffer from 'constantly checking the inbox' disease.
What are the chances of getting this sorted out before the weekend ?
Quite good. You should have received the "your order is shipping" email and gained access to the PDFs a few minutes ago.
And so I have ! Thanks very much for all your efforts. Downloading now !