Gremlins in the Paizo Store?


Customer Service


Strange things are happening during my shopping spree this morning.

When I preordered a bunch of Paizo's January releases (order #734911), the appropriate items were listed in my confirmation email, but the order details under "My Account" lists only the Critical Fumble Deck and $0.77 for shipping.

After placing this order, things I deleted from my cart (or bought) months/years ago started reappearing in my cart. And, during my purchase of the Classic Monsters book, I was told that my order included a discount of $5 on the "Wizard on Black Dragon" that I wasn't buying. Again, the emails reflected what I had intended, and this time, so did the "My Account" page.

Anyway, is my email correct, and "My Account" wrong, regarding order 734911?

Thanks,
Patrick

Paizo Employee Director of Sales

Riley wrote:

Strange things are happening during my shopping spree this morning.

When I preordered a bunch of Paizo's January releases (order #734911), the appropriate items were listed in my confirmation email, but the order details under "My Account" lists only the Critical Fumble Deck and $0.77 for shipping.

After placing this order, things I deleted from my cart (or bought) months/years ago started reappearing in my cart. And, during my purchase of the Classic Monsters book, I was told that my order included a discount of $5 on the "Wizard on Black Dragon" that I wasn't buying. Again, the emails reflected what I had intended, and this time, so did the "My Account" page.

Anyway, is my email correct, and "My Account" wrong, regarding order 734911?

Thanks,
Patrick

This order appears in our system as it does on your Order history page. I have sent you another confirmation email showing the order as it is in our system. Please reply to that confirmation email and attach the original confirmation email that shows how the order is supposed to look.

Thanks,
cos


Cosmo wrote:

This order appears in our system as it does on your Order history page. I have sent you another confirmation email showing the order as it is in our system. Please reply to that confirmation email and attach the original confirmation email that shows how the order is supposed to look.

Thanks,
cos

Done!

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