Pending Order Purgatory


Customer Service

Sovereign Court

I've got two items showing as 'Pending' in my order history - The Pathfinder Player's Guide, and D2 of the Gamemastery.

Now, I know I've chosen to hold my modules for Pathfinders, but I already recieved Pathfinder one - in fact, these look like part of the same order. I don't really want to wait until October to get the player's guide (Since I'd like to actually have it to give out physically).

Do I need to switch off the hold so they'll ship, or can I somehow get them sent out and just pay S&H this once, or is there some sort of error in my account?

Paizo Employee Chief Technical Officer

Sean Achterman wrote:

I've got two items showing as 'Pending' in my order history - The Pathfinder Player's Guide, and D2 of the Gamemastery.

Now, I know I've chosen to hold my modules for Pathfinders, but I already recieved Pathfinder one - in fact, these look like part of the same order. I don't really want to wait until October to get the player's guide (Since I'd like to actually have it to give out physically).

Do I need to switch off the hold so they'll ship, or can I somehow get them sent out and just pay S&H this once, or is there some sort of error in my account?

Gary's looking into this. We'll get you taken care of (hopefully tomorrow).

Sovereign Court

Thanks for letting me know it's being looked into.

After checking again, it looks like I've got a bunch of empty orders as well - I'll wait until I hear from you guys. Go get some rest!

Sovereign Court

Rather than starting a new thread about this:

I've also recieved W1 as part of my subscription to the Gamemastery stuff, but I'm not seeing it on my downloads page (I -do- have the PDF for Pathfinder #1 though).

Paizo Employee Director of Sales

Sean Achterman wrote:

Rather than starting a new thread about this:

I've also recieved W1 as part of my subscription to the Gamemastery stuff, but I'm not seeing it on my downloads page (I -do- have the PDF for Pathfinder #1 though).

I apologize for the delay! I have added the PDF to your My Downloads section, and you should get the PDF as the modules ship from here on out. Of course, if you do not get the PDF next time, let me know.

Thanks,
cos

Sovereign Court

Thanks.

There's still the issue with the pending Pathfinder Player's Guide and D2, but I'll just assume y'all are still working on it. :D

-Sean

Sovereign Court

Yay! The empty orders are gone, and both D2 and the Players Guide say 'Shipping' now!

You guys rock!

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