Order 764565


Customer Service


I recently set up my subscription to both Pathfinder and Gamemastery modules. However, I was looking at the shipping even after I thought I had combined the shipping, and the shipping charges seem to have remained the same(ie twice the rate).

Paizo Employee Director of Sales

Guthwulf wrote:
I recently set up my subscription to both Pathfinder and Gamemastery modules. However, I was looking at the shipping even after I thought I had combined the shipping, and the shipping charges seem to have remained the same(ie twice the rate).

Guth,

I have tweaked your subscriptions and they should ship together for the discount now. I apologize for the inconvenience.

Thanks,
cos


I recently got a new email saying that my subscription would be sent to me soon. However, I noticed that the shipping was correct this time, but that I was being charged the full price for Pathfinder (19.99). Does this mean I will not be getting the free PDF as well for Pathfinder #1? When I signed up for the subscription it allowed me to choose Pathfinder #1 and Game Mastery Module D2. I presumed that this would mean I would be getting the discount on the Pathfinder 1 as well as the PDFs for both.

Also, the note at the top of my subscription page reads:

Note: There is a bug in our subscription display code. If you have a Pathfinder subscription, you will receive Volume 1. If you have a GameMastery Modules subscription, the next module to ship is D2.

Guthwulf

Paizo Employee Director of Sales

Guthwulf wrote:
I recently got a new email saying that my subscription would be sent to me soon. However, I noticed that the shipping was correct this time, but that I was being charged the full price for Pathfinder (19.99). Does this mean I will not be getting the free PDF as well for Pathfinder #1? When I signed up for the subscription it allowed me to choose Pathfinder #1 and Game Mastery Module D2. I presumed that this would mean I would be getting the discount on the Pathfinder 1 as well as the PDFs for both.

Oops! My bad!

When tweaking your subscription to make it work right, I neglected to change the price for your Pathfinder. I have fixed this and you should get the PDFs when it ships this week.

Thanks,
cos

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