Doubled Delivery?

[Kassil]

I ordered W1 as a part of my Gamemastery Subscription, and recieved it a week ago. However, today I recieved another copy of it, to my startlement.

Was I charge twice and sent an extra copy by mistake? Am I somehow double-subscribed to the Gamemastery line? Was there a database error that resulted in it turning up twice?

I am extremely puzzled, and hope that this can be resolved quickly - the last thing I need is two subscriptions for the same product draining my bank account.

[Corey Young]

Kassil wrote:

I ordered W1 as a part of my Gamemastery Subscription, and recieved it a week ago. However, today I recieved another copy of it, to my startlement.

Was I charge twice and sent an extra copy by mistake? Am I somehow double-subscribed to the Gamemastery line? Was there a database error that resulted in it turning up twice?

I am extremely puzzled, and hope that this can be resolved quickly - the last thing I need is two subscriptions for the same product draining my bank account.

Hi Kassil,

You're not subscribed to the GameMastery Modules twice, but this definitely sounds like a mistake. Could you please send the order number of the extra W1 to [e-mail]? We can then look that order up for you, and see what happened. Thanks!

[Kassil]

Corey Young wrote:

Hi Kassil,

You're not subscribed to the GameMastery Modules twice, but this definitely sounds like a mistake. Could you please send the order number of the extra W1 to [e-mail]? We can then look that order up for you, and see what happened. Thanks!

Done a couple days ago; should I be hearing back shortly, or did the email go astray?

[Cosmo]

Kassil wrote:

Corey Young wrote:

Hi Kassil,

You're not subscribed to the GameMastery Modules twice, but this definitely sounds like a mistake. Could you please send the order number of the extra W1 to [e-mail]? We can then look that order up for you, and see what happened. Thanks!

Done a couple days ago; should I be hearing back shortly, or did the email go astray?

Got it.

You were double charged. I have credited the extraneous charge back to the card. I apologize for the inconvenience.

Thanks,
cos

[Kassil]

Cosmo wrote:

Kassil wrote:

Corey Young wrote:

Hi Kassil,

You're not subscribed to the GameMastery Modules twice, but this definitely sounds like a mistake. Could you please send the order number of the extra W1 to [e-mail]? We can then look that order up for you, and see what happened. Thanks!

Done a couple days ago; should I be hearing back shortly, or did the email go astray?

Got it.

You were double charged. I have credited the extraneous charge back to the card. I apologize for the inconvenience.

Thanks,
cos

Thank you very much!