I placed this order July 28th, knowing full well that it wouldn't be shipped until Pathfinder: Rise of the Runelords Player's Guide (OGL) was ready to ship. All items went to a Pending status, except for the Players Guide, which was in a status of PreOrder. Also included in this order was my Pathfinder subscription.
I received the email announcing my Pathfinder items were getting ready to ship, and Pathfinder 1 and the bonus Players Guide appeared as a separate order 788121. This order is currently in a Shipping status complete with UPS tracking number (yay!).
My question/issue is about my original order, 769203. All items in this order still say Pending, except for the Pathfinder: Rise of the Runelords Player's Guide (OGL), which is now Cancelled for this order. In fact, the status says "Cancelled Sunday". I did not cancel this item myself, and I'm not sure why it was cancelled. To be clear though, I don't mind that it's been cancelled from this order if that will expedite shipping at this point.
So, why was Pathfinder: Rise of the Runelords Player's Guide (OGL) cancelled from order# 769203? As a follow up, can you tell when this order will be shipping?
Thanks in advance.
Senior Software Developer
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A number of people purchased a charter subscription and a players guide on the same order. Since the players guide is a free bonus to charter subscribers, I couldn't tell if people really wanted two copies, or if they thought that they had to add it to their cart manually. So rather than have customer service contact everyone individually, I made a robot that found these orders and cancelled them.
The players guide was automatically added to the order generated by your charter subscription, so you'll get it.
I'll let Cosmo or Corey answer your other questions.
A number of people purchased a charter subscription and a players guide on the same order. Since the players guide is a free bonus to charter subscribers, I couldn't tell if people really wanted two copies, or if they thought that they had to add it to their cart manually. So rather than have customer service contact everyone individually, I made a robot that found these orders and cancelled them.
Gary - Thank you for the insight into the cancellation. For the record, however, robots make me nervous and I find your comments somewhat alarming. For your own safety, please be careful around it.
So the outstanding question for the Lords (or Ladies?) of Customer Service - can you tell when this order will be shipping?
Thanks again.
I, for one, welcome our new cycloptic robot overlords.
-Skeld
We trust, obey, and love our robotic overlords.
All hail Robot
I am VERY upset to hear about your support for robots. I have a FIRM, IRON-CLAD POLICY against spending money on any merchant who supports a robot lifestyle. The robot whose activities include "finding these orders and cancelling them" certainly qualifies.
Anything that sends the message "you can celebrate robots with this purchase" is not acceptable to me. I estimate I have spent over $200 on Paizo products in the last year and was considering subscribing to your "Pathfinder" periodical. That is out of the question if you choose to continue employing this robot. Robot use is a "starter" for almost every other technology related crime out there.
I take this matter seriously and will not "get over it" or "lighten up" about "just robots."
I really hope I can spend money on Paizo products again. Send this robot back to the manufacturer now.
Oh, and thanks for the help everyone ; )
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Director of Sales
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I, for one, welcome our new cycloptic robot overlords.
-Skeld
We trust, obey, and love our robotic overlords.
All hail Robot
I am VERY upset to hear about your support for robots. I have a FIRM, IRON-CLAD POLICY against spending money on any merchant who supports a robot lifestyle. The robot whose activities include "finding these orders and cancelling them" certainly qualifies.
Anything that sends the message "you can celebrate robots with this purchase" is not acceptable to me. I estimate I have spent over $200 on Paizo products in the last year and was considering subscribing to your "Pathfinder" periodical. That is out of the question if you choose to continue employing this robot. Robot use is a "starter" for almost every other technology related crime out there.
I take this matter seriously and will not "get over it" or "lighten up" about "just robots."
I really hope I can spend money on Paizo products again. Send this robot back to the manufacturer now.
Oh, and thanks for the help everyone ; )
The robot has been marked as an adults-only product.
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I, for one, welcome our new cycloptic robot overlords.
-Skeld
We trust, obey, and love our robotic overlords.
All hail Robot
I am VERY upset to hear about your support for robots. I have a FIRM, IRON-CLAD POLICY against spending money on any merchant who supports a robot lifestyle. The robot whose activities include "finding these orders and cancelling them" certainly qualifies.
Anything that sends the message "you can celebrate robots with this purchase" is not acceptable to me. I estimate I have spent over $200 on Paizo products in the last year and was considering subscribing to your "Pathfinder" periodical. That is out of the question if you choose to continue employing this robot. Robot use is a "starter" for almost every other technology related crime out there.
I take this matter seriously and will not "get over it" or "lighten up" about "just robots."
I really hope I can spend money on Paizo products again. Send this robot back to the manufacturer now.
Oh, and thanks for the help everyone ; )
Awesome.
Awesome.
I humbly submit, sir, that you are awesome.
So the outstanding question for the Lords (or Ladies?) of Customer Service - can you tell when this order will be shipping?
Thanks again.
Your order is ready to go and should be shipping sometime this week.
Thanks,
cos
Cos,
I heard that the robot (I will not call it by name, even if Vic does) is raising hell in your warehouse and has caused a bit of a backlog. The reason I ask is that my order is still in a pending state. Just thought I would check in and make sure everyone at Paizo is ok. Oh, and to ask if my order will be shipping next week?
Thanks. Be safe.
So the outstanding question for the Lords (or Ladies?) of Customer Service - can you tell when this order will be shipping?
Thanks again.
Your order is ready to go and should be shipping sometime this week.
Thanks,
cosCos,
I heard that the robot (I will not call it by name, even if Vic does) is raising hell in your warehouse and has caused a bit of a backlog. The reason I ask is that my order is still in a pending state. Just thought I would check in and make sure everyone at Paizo is ok. Oh, and to ask if my order will be shipping next week?
Thanks. Be safe.
We're....fine Realms DM. Just...fine. The situation is Ruby. (Really bad Bourne Ultimatum hook right there... Maybe I'm not all right. :D)
In all seriousness, your order is currently down in the warehouse waiting to be packed and shipped. So, it should leave either today, or early next week. We apologize for the delay!