Unable to personalize file to download it.

[Paul Ryan]

I purchased Dungeon #82 in PDF format yesterday, in order #751178. So far I have not been able to personalize the file so I can download it. When I try, I get the message saying 'Working... Please check back in a minute,' but eventually instead of a personalized file, when I reload the page I just get the option to personalize it, as if I hadn't done anything. I have personalized and downloaded the other files I purchased in that order without problems - it is only Dungeon #82 that's a problem. Could someone please check to see if there is a problem with the file itself?

[Gary Teter]

There is in fact a problem with that issue, but we won't be able to fix it until we get into the office on Monday.

[Paul Ryan]

Thanks for the response. It's good to know I'm not doing something dumb tp not get it, and look forward to getting the magazine once the problem is fixed.

[Gary Teter]

You should be able to personalize and download this issue now.

[Paul Ryan]

I'm downloading it now. Many thanks for the fix.