Purchasing questions...


Customer Service

Liberty's Edge

Sigh… the excellent reviews of Wolfgang Baur’s Kobold Quarterly 1 have just about convinced me to break my standing rule of not buying things over the internet and, well, buy it.

And being that Paizo.com is my favourite website, might as well buy it here right?

But, first some questions about the product. I understand it is a PDF file – is it readable using Adobe Acrobat v6.0 Professional? Will I be able to download the file onto my computer? Will it be sent via email to the email address that I log onto Paizo.com with? Is the file in a format that it can be burnt onto CD or DVD?

Ok, now the stupid questions about actually paying for it. I’ve honestly never bought anything over the internet before! I’m in Australia, if I’m paying by credit card, the conversion between US$ and AUD$ is done automatically right? And the price that shows up on my credit card statement should be in AUD$ I guess. And, extra silly question, but since it’s a PDF, there’ll be no shipping cost or administration cost or anything?

Thanks for your time…

Paizo Employee Chief Technical Officer

Mothman wrote:
But, first some questions about the product. I understand it is a PDF file – is it readable using Adobe Acrobat v6.0 Professional? Will I be able to download the file onto my computer? Will it be sent via email to the email address that I log onto Paizo.com with? Is the file in a format that it can be burnt onto CD or DVD?

Adobe Acrobat Pro 6 will work, though I'd personally suggest using the free Adobe Reader 8 if you're just viewing or printing PDFs (it's less of a resource hog, and has a much friendlier design). You'll download the file from our site (we don't e-mail it). You can move it around and archive it any way you like.

Mothman wrote:
I’m in Australia, if I’m paying by credit card, the conversion between US$ and AUD$ is done automatically right? And the price that shows up on my credit card statement should be in AUD$ I guess. And, extra silly question, but since it’s a PDF, there’ll be no shipping cost or administration cost or anything?

Your bank will do the currency conversion automatically; when it appears on your statement, they'll probably tell you the price in both USD and AUD. (They'll probably also apply a small surcharge for the conversion—usually a small percentage of the charge). There are no shipping costs on PDFs.

Welcome to the world of e-commerce!

Liberty's Edge

Thanks Vic. Sounds very straight forward!


Noooooo!!! Don't do it, Mothman! It is a trick! These Fiends at Paizo are trying to take your soul (for a small fee of course!). I will hold them off. SAVE YOURSELF!!!

Liberty's Edge

Ah Sharoth, I've resisted for so long ..... but .... will weakening .... must give in to temptation ..... just this once .... one little purchase can't hurt .... right?


~grabs you and pushes you away from the dark tendrils of the great Evil that is Paizo~ No! You must resist! They can't get your soul. After that, it is your paycheck! Be strong! For all of us!


Make your Wil Save!

Liberty's Edge

Nat 1. ... and with my -2 wisdom penalty too.

Liberty's Edge

I'm sorry. I have failed you Sharoth.


Noooooo..... ~shrieks in terror as I am swept into the underworld~


*sets out the Welcome to the Dark Side mat, puts out fresh warm cookies and cold milk*

Hi there! :D

*enjoying her stay in Paizo-land*

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