Issues M.I.A.


Customer Service


Greetings,
I'm a Canadian subscriber and ever since the transition was announced I've been having trouble receiving my issues. I had to contact you mid May to get issues 354 & 355 shipped (which I received last week, thanks) but I haven't recieve Dragon issue 356 or Dungeon issue 148. If someone could help me out that would be utterly fantastic.

Peace out.
Kevin Kortekaas

Paizo Employee Director of Sales

Kevin Kortekaass wrote:

Greetings,

I'm a Canadian subscriber and ever since the transition was announced I've been having trouble receiving my issues. I had to contact you mid May to get issues 354 & 355 shipped (which I received last week, thanks) but I haven't recieve Dragon issue 356 or Dungeon issue 148. If someone could help me out that would be utterly fantastic.

Peace out.
Kevin Kortekaas

In order to ensure that the issues are still able to reach you, please let me know when an issue does show up, and we can replace any missing issues at that time.

With the recent US postal holiday (Memorial Day, 5/28), it is very likely that your issues are just heavily delayed and may still arrive. But if you get Dragon 357 and Dungeon 149, then we can safely assume that the previous issues are actually missing and not just late.

Thanks,
cos


Cosmo wrote:
Kevin Kortekaass wrote:

Greetings,

I'm a Canadian subscriber and ever since the transition was announced I've been having trouble receiving my issues. I had to contact you mid May to get issues 354 & 355 shipped (which I received last week, thanks) but I haven't recieve Dragon issue 356 or Dungeon issue 148. If someone could help me out that would be utterly fantastic.

Peace out.
Kevin Kortekaas

In order to ensure that the issues are still able to reach you, please let me know when an issue does show up, and we can replace any missing issues at that time.

With the recent US postal holiday (Memorial Day, 5/28), it is very likely that your issues are just heavily delayed and may still arrive. But if you get Dragon 357 and Dungeon 149, then we can safely assume that the previous issues are actually missing and not just late.

Thanks,
cos

Righto, I'll assume that if I have yet to receive anything by the first(ish) week of July that I'll get ahold of you guys.

Peace out.
Kkortekaas

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