Received 2 copies of Dragon 357


Customer Service


Greetings!

I signed up for the "Dragon Ongoing Subscription (US)" option, apparently not realizing that it was issue-specific. This was the last issue of my subscription, so I thought I was extending my subscription by 1 issue (essentially buying issue 358). Instead I received 2 copies of 357.

One of my copies is still in the plastic...I live in Seattle, is there any way I can drop this copy off and then receive issue 358 instead...or something similar?

Thanks in advance for your help!

Paizo Employee Director of Sales

Sean Cusack wrote:

Greetings!

I signed up for the "Dragon Ongoing Subscription (US)" option, apparently not realizing that it was issue-specific. This was the last issue of my subscription, so I thought I was extending my subscription by 1 issue (essentially buying issue 358). Instead I received 2 copies of 357.

One of my copies is still in the plastic...I live in Seattle, is there any way I can drop this copy off and then receive issue 358 instead...or something similar?

Thanks in advance for your help!

Sean,

I apologize for the duplicate issues. With your month to month subscription you will be getting Dragon 358 and 359 automatically, so I have put $5.19 in Paizo.com store credit onto your Paizo profile. You can use this credit towards your next purchase on Paizo.com. As far as the extra issue goes, that will be yours to keep. You needn't return it.

Thanks,
cos


Cosmo wrote:

Sean,

I apologize for the duplicate issues. With your month to month subscription you will be getting Dragon 358 and 359 automatically, so I have put $5.19 in Paizo.com store credit onto your Paizo profile. You can use this credit towards your next purchase on Paizo.com. As far as the extra issue goes, that will be yours to keep. You needn't return it.

Thanks,
cos

Thanks much Cosmo! I really appreciate the great service you guys always give. :-)

Paizo Employee Director of Sales

Sean Cusack wrote:

Thanks much Cosmo! I really appreciate the great service you guys always give. :-)

:)

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