Suggestion: Tracking Numbers


Customer Service

Liberty's Edge

Would it be posible to add the tracking numbers to the "Your order has shipped" email or on the "My Account" page?

It helps to be expecting it so I don't miss the delivery guy.

Paizo Employee Director of Sales

Dark Lurker of Psionics wrote:

Would it be posible to add the tracking numbers to the "Your order has shipped" email or on the "My Account" page?

It helps to be expecting it so I don't miss the delivery guy.

We actually do include the UPS tracking number in your shipping confirmation email, however tracking is not available with USPS, so there is no number to include on these orders.

USPS is the shipping method you chose for your Monster Ecologies, which shipped on Friday and is still in transit. You also have USPS selected for your Pathfinder subscription. However, it appears that you've chosen UPS for your two pending orders, so you can expect a tracking number for those items.

Thanks,
cos

Liberty's Edge

Cosmo wrote:


USPS is the shipping method you chose for your Monster Ecologies, which shipped on Friday and is still in transit. You also have USPS selected for your Pathfinder subscription. However, it appears that you've chosen UPS for your two pending orders, so you can expect a tracking number for those items.

Thanks,
cos

I did not realize I had the UPS option on Pathfinder, but when I tried to change my Pathfinder to UPS Ground, but it would not change.

You can track USPS, but half the time you get your package before it registers on the system and the other half of the time you get a message like;

"Your package is in our system, but we don't know where the hell it is."

Paizo Employee Senior Software Developer

Dark Lurker of Psionics wrote:
I did not realize I had the UPS option on Pathfinder, but when I tried to change my Pathfinder to UPS Ground, but it would not change.

This bug should be fixed now.

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