Billed twice rather than refunded once?

[Deathdwarf]

On an unrelated note: Put me down in the Solidly Paizo & Pathfinder Loyal Group. Judging from the number of Pathfinder Subscriber and Pathfinder Charter Subscriber titles, so are many others!

Now for the real question. I saw the first accidental Pathfinder $13.99 subscription charge on 4/21. No problem, because soon after I saw the "Oops!" email. But today I see what appears to be another billing on 4/25 for $13.99, rather than a credit? Is my credit card company incorrect?

[jerrytel]

I was correctly credited the 13.99 that was charged earlier in the week - as an fyi

JT

[Cosmo]

Deathdwarf,

First off... Thanks! We really appreciate all of the positive sentiments and have been overwhelmed by the enormously positive response to Pathfinder. Thank you very much!

As for the credit, I double-checked your order, as well as our credit card processing software, and everything (at least on our end) shows a credit. Please double-double check with your monthly statement from your bank and if it still says charge, let me know because that would indicate something wrong on a very fundamental level.

Thanks,
cos

[Fatespinner]

I received the e-mail yesterday (okay, well, I READ it yesterday, I don't remember the actual date on it). The credit shows up on my statement now. All is well. Thanks guys!

[DeadDMWalking]

I watch my bank statements very closely. In my case, I had a charge for $13.99, and I showed a credit for $13.99. I also had a pre-charge for $17.99 and another for $13.99.

I waited a few days so I could balance my check book, and the $17.99 pre-charge and second $13.99 pre-charge disappeared.

I am left with a charge of $13.99 and a credit of $13.99.

Everything appears to be in order for me, now. Though it was very strange for a while.