I have not received a subscription issue of Dungeon issue #137. I notified Paizo customer service of this problem about three weeks ago and a reissue was entered on my behalf as Order #653251. However, to date, my order history shows that the issue has not been sent.
My questions are a) does Paizo intend to send me the magazine for which I've paid, and b) if not, would you please extend my subscription by a month so that I might go ahead and purchase the missing issue from a local vendor while it's still available?
Director of Sales
|
I have not received a subscription issue of Dungeon issue #137. I notified Paizo customer service of this problem about three weeks ago and a reissue was entered on my behalf as Order #653251. However, to date, my order history shows that the issue has not been sent.
My questions are a) does Paizo intend to send me the magazine for which I've paid, and b) if not, would you please extend my subscription by a month so that I might go ahead and purchase the missing issue from a local vendor while it's still available?
Issue #137 wasn't just late in being shipped to subscribers. Our back issue stock also late in arriving. Therefore, replacement orders have not been shipped yet due to the fact that we haven't had any magazines to ship. The back stock, however, should be in this week and your free replacement should be shipping to you soon. Keep an eye on your email inbox for the "Now Shipping" email.
Thanks!
cos
Thanks. I'll wait, but not without great anticipation. You guys rock.