I have been having a problem. First it was with Dragon, now It's with dungeon. And it's really ticking me off. With dragon, I got the first Two issues... TWO and then nothing. I had to go out and buy them. I missed the evil magazine because of that. Thing is, there's no warning for this. My magazine suddenly stops being delivered. I bought dragon in the store for a while, and when the issue was out, the Dungeon caught my eye. I picked it up and began reading it. It was an excellent magazine. I was suprised... as I was a min maxing young teen at the time, not at all interested in storyline at all. I bought about half the Dungeon magazines in the Age of worms adventure path, and then, when I decided to make a commitment, got a subscription. I did recieve all of the magazines, to my relief. However! This past month, I have not recieved my Dungeon, or even a letter telling me to renew my perscription. Even after the current magazine is out in stores. This has left me dissapointed with paizo, as well as Dungeon-less.
Wow. I'm sorry for the rant. Let me condense it.
I didn't get my magazine. I would like it. Can someone explain why I don't have it?
Chief Technical Officer
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Delfedd,
It looks like your old Dragon subscription was set up as a "bill me," and the bill was never paid, so we stopped sending issues. (I don't have a correspondence history, since this was way back before we handled our own subscriptions, but at the time, our fulfillment service would probably have sent you between three and five bills before stopping the subscription.)
As for the Dungeon subscription going to your address (it's in someone else's name), we have shipped issues 131–136, and will be shipping 137 next week. Is it 136 that you didn't get? If so, let us know at customer.service@paizo.com, and we'll resend it. (For faster service, you might want to mention the full name and address that your current subscription is in in that e-mail—it took me a few minutes to find you.)
-Vic.
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Yes, that is the one I'm missing.
And thank you for responding. I was half expecting a "Tough, live with it" type of thing, or no response at all.
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Director of Sales
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Yes, that is the one I'm missing.
And thank you for responding. I was half expecting a "Tough, live with it" type of thing, or no response at all.
You want a "Tough, live with it"-type response?
You post a problem here, you're problem will be addressed. If you don't want your problem addressed, then tough. Live with it.
;)
However, in the future this type of thing is best posted to the Customer Service Boards.
thx,
cos
Yes, that is the one I'm missing.
And thank you for responding. I was half expecting a "Tough, live with it" type of thing, or no response at all.
You want a "Tough, live with it"-type response?
You post a problem here, you're problem will be addressed. If you don't want your problem addressed, then tough. Live with it.
;)
However, in the future this type of thing is best posted to the Customer Service Boards.
thx,
cos
Cosmo is awesome!
He helped me out with a similar problem and not only responded via e-mail, but left a message on my voicemail, too!
One thing you can say about Paizo: their customer service is second-to-none!