Why do the subs I ordered not show on my subscription page?


Customer Service


They show up in the order history but on the page for my subscriptions, it shows that both my subs for Dragon and Dungeon are expiring soon. Does the my subscription page not update until the old sub ends and the new one starts? I just want to make sure I don't miss an issue. I need my gamer crack.

M@

Paizo Employee Chief Technical Officer

matt_the_dm wrote:

They show up in the order history but on the page for my subscriptions, it shows that both my subs for Dragon and Dungeon are expiring soon. Does the my subscription page not update until the old sub ends and the new one starts? I just want to make sure I don't miss an issue. I need my gamer crack.

M@

The bit of our system that determines whether you're renewing your own sub or buying a gift subscription for someone else made the wrong choice (probably because you didn't provide your full name on your shipping address). It's all fixed now. You'll be getting two copies of Dungeon 137, though the duplicate won't count against your subscription.

-Vic.
.

Paizo Employee Director of Sales

matt_the_dm wrote:
I need my gamer crack.

Awesome.


Vic Wertz wrote:


The bit of our system that determines whether you're renewing your own sub or buying a gift subscription for someone else made the wrong choice (probably because you didn't provide your full name on your shipping address). It's all fixed now. You'll be getting two copies of Dungeon 137, though the duplicate won't count against your subscription.

-Vic.
.

Sweet. Thanks Vic. You guys rock.

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