I renewed my subscriptions to both Dungeon and Dragon magazines on February 14th, order # 615519. I checked my subscription page online at the time and it showed the renewal. Then, I got a letter in the mail yesterday saying that "sadly" I won't be receiving Dungeon next month because I didn't renew. Can you please check my account and confirm that I WILL be receiving my magazine next month? I don't want to miss an issue! Thanks.
I renewed my subscriptions to both Dungeon and Dragon magazines on February 14th, order # 615519. I checked my subscription page online at the time and it showed the renewal. Then, I got a letter in the mail yesterday saying that "sadly" I won't be receiving Dungeon next month because I didn't renew. Can you please check my account and confirm that I WILL be receiving my magazine next month? I don't want to miss an issue! Thanks.
Hi Cintra,
Everything looks fine with your sub. That letter was printed and mailed before you renewed...sorry for the confusion.
--Jeff
Director of Sales
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I renewed my subscriptions to both Dungeon and Dragon magazines on February 14th, order # 615519. I checked my subscription page online at the time and it showed the renewal. Then, I got a letter in the mail yesterday saying that "sadly" I won't be receiving Dungeon next month because I didn't renew. Can you please check my account and confirm that I WILL be receiving my magazine next month? I don't want to miss an issue! Thanks.
It appears that the notice was sent in error, as your subscriptionas are both up to date and you are good to go. Thanks!
Thanks for the quick answer!