I ordered the Rise of the Runelords Deluxe Collector's Edition on April 30th. I saw that it was added to my sidecart, but wanted it sooner than July (which is when my next subscription order comes in) so I clicked the button to have it delivered as soon as possible. It's now been about 3 weeks, several days past the longest estimated time it should have arrived (which would have been this past monday, May 18th. The order doesn't say its been shipped yet. It does say, however, that its been moved to Order 3553583, which doesn't appear to have been completed yet, and isn't showing any way to complete it.
Mostly, I'm just confused about the status of my order, and would like to know when I can expect it to arrive. Thank you, and sorry to raise a fuss over it!
Customer Service Representative
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Hi there,
Thanks for bringing this to our attention! We are having some issues with the "Ship as Soon as Possible" button, which looks like it may have caused your item to get caught up. I've pushed it through and our warehouse should be processing it for shipping pretty soon here. Once they do, you'll get a shipping notification.
Sorry for the holdup, but it should be all fixed now! If there are any further questions or concerns, don't hesitate to let me know and I'll be glad to help.
Thanks!
Katina
Hi Katina, thanks for getting that taken care of so promptly for me, and thanks for explaining the issue! Its always easier to accept a delay when you know what's causing it. Paizo is known for great customer service, and this is just one more example of why that is. Thanks a ton!