Okay, so far I posted to another thread about missing Dragon issues and I have emailed customer service. I have received exactly 0 responses.
I am missing Dragon #340. I have already received Dragon #341 so I know that I should have received this issue by now.
Guys, customer service, delivery, etc. was going great for a while. What has happened over the past 3 months???
Patrick Lawinger
Chief Technical Officer
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Guys, customer service, delivery, etc. was going great for a while. What has happened over the past 3 months???
Patrick,
We'll resend 340 right away. As far as delivery goes, we've changed nothing - it's just the usual variance from the postal system. As for customer service, we're a bit behind in e-mail; we're getting additional long-term help soon. Sorry for the delays.
-Vic.
.
Guys, customer service, delivery, etc. was going great for a while. What has happened over the past 3 months???Patrick,
We'll resend 340 right away. As far as delivery goes, we've changed nothing - it's just the usual variance from the postal system. As for customer service, we're a bit behind in e-mail; we're getting additional long-term help soon. Sorry for the delays.
-Vic.
.
Thanks. As far as delivery is concerned, I don't know what to say. The ten months leading up to November of last year were the best service in terms of on-time, etc. I have ever had for both Dungeon and Dragon. Since then, er, lots of damaged issues (as long as it is readable not a big deal) and the only thing "on time" has been Dragon #341 (which pointed out that #340 never got here). I am hoping it is just something to do with winter and or holiday jam-ups at the post-office.
Thanks again,
Patrick