Missing Dragon #340 and Dungeon #131

[Kris Bales]

Dungeon #131 was shipped over 1 month ago, and I have yet to receive it. It has been nearly 1 month and I have not received Dragon #340 either.

On a side note, I am not sure if I was supposed to get Dragon #339. I thought I renewed my subscription in time, but...
If I did not renew in time, then it is not a problem. If I did, then I am also missing Dragon #339.

Thanks,

Kris Bales

[Cosmo]

Kris,

I've sent you an e-mail about this, please check your inbox.

cos

[Kris Bales]

Cosmo wrote:

Kris,

I've sent you an e-mail about this, please check your inbox.

cos

Hello Cosmo,

I got your email, thanks for the quick response. It is Wednesday January 25, and I have yet to receive Dragon # 339 or 340, or Dungeon # 131. Please advise on what I should do next.

Thanks,

Kris

[Matt Pardo]

Cosmo wrote:

Kris,

I've sent you an e-mail about this, please check your inbox.

cos

Hi, I posted about a missing Dungeon issue #131 yesterday at 8:42 am and haven't heard anything. Is there another way to contact customer service besides these forums?

[Cosmo]

Matt Pardo wrote:

Hi, I posted about a missing Dungeon issue #131 yesterday at 8:42 am and haven't heard anything. Is there another way to contact customer service besides these forums?

Yup. Besides this forum, I also check the customer service e-mail inbox, [e-mail] and the customer service phone line, [phone].

I cover all three, all the time, so there may be some wait before I get a response out to you, but I *will* get to you.

By the way, I answered your post in the other thread. :)

cos

[Kris Bales]

Cosmo, any news on what will happen regarding my missing issues?

[Cosmo]

Dear Kris,

Your replacements are on their way. Thanks!

-cos