Why am I angry, let me count the ways!!!
On October 7th I put in an order for three back issues of Dragon and issue #337 (considered by some as the "current issue") and was told they would be delivered in two days. I posted on this messageboard after it did not arrive promptly and was told I had to wait until after October 27th because Issue #337 wouldn't ship until that date. I told customer service I would be willing to split the shipment and pay two separate shipping costs in order to get the three back issues ASAP, but I guess that option isn't really available yet so I waited ... and waited...and waited. On Friday the 28th I was informed that my order had been shipped but did it arrive in two days? NOPE! On the 30th my credit card was finally billed (I had assumed it would be billed immediately so this caused me some financial woes in the form of overdraws and fees). Anyway, I tried to temper my annoyance with the thought that if Paizo charged me for the shipment it should be on my doorstep any second. But alas, it was not delivered on the 31st or the 1st. So I let my anger simmer and waited some more. My calendar now says November 2nd and my order FINALLY arrives! But what's this? The invoice lists all four issues and I certainly got charged for all four but only three actually arrived in the package. My invoice even says "In this package..." followed by all four titles. But Dragon Issue #337 is missing! This totally steams me!! If I had to wait almost a month to receive my order because of #337, the least you can do is actually send me what I ordered! If you were going to send the back issues separately from #337, then why didn't I get the three back issues weeks ago??!!
I'd love to threaten never to order ANYTHING from you people ever again but it's kinda an empty threat since I have little recourse. However, I want you to know in no uncertain terms that I am extremely disappointed and annoyed over your service (or lack thereof).
Bottom line is this - WHERE'S MY ISSUE #337?
Why am I angry, let me count the ways!!!
On October 7th I put in an order for three back issues of Dragon and issue #337 (considered by some as the "current issue") and was told they would be delivered in two days. I posted on this messageboard after it did not arrive promptly and was told I had to wait until after October 27th because Issue #337 wouldn't ship until that date. I told customer service I would be willing to split the shipment and pay two separate shipping costs in order to get the three back issues ASAP, but I guess that option isn't really available yet so I waited ... and waited...and waited. On Friday the 28th I was informed that my order had been shipped but did it arrive in two days? NOPE! On the 30th my credit card was finally billed (I had assumed it would be billed immediately so this caused me some financial woes in the form of overdraws and fees). Anyway, I tried to temper my annoyance with the thought that if Paizo charged me for the shipment it should be on my doorstep any second. But alas, it was not delivered on the 31st or the 1st. So I let my anger simmer and waited some more. My calendar now says November 2nd and my order FINALLY arrives! But what's this? The invoice lists all four issues and I certainly got charged for all four but only three actually arrived in the package. My invoice even says "In this package..." followed by all four titles. But Dragon Issue #337 is missing! This totally steams me!! If I had to wait almost a month to receive my order because of #337, the least you can do is actually send me what I ordered! If you were going to send the back issues separately from #337, then why didn't I get the three back issues weeks ago??!!
I'd love to threaten never to order ANYTHING from you people ever again but it's kinda an empty threat since I have little recourse. However, I want you to know in no uncertain terms that I am extremely disappointed and annoyed over your service (or lack thereof).
Bottom line is this - WHERE'S MY ISSUE #337?
I had the same exact problem, and they sent me a free one. It should be coming any day now...
(TODAY, PLEASE!)