I sent three emails about a missing issue and never received a reply. I am at the point where I just want to cancel my subscription. So I ask why do you have customer service if you don't answer our questions?
I know what you mean Dave. My problem was that I ordered some back issues to get the full Greyhawk map and my issue #119 came with out a map. I wrote 3 times to try and get it solved. The first two I got responses from Jeremy saying that it would be taken care of. After it nevered showed over a period of about 5 weeks (the course of the first two Emails).So I wrote a third, (that one burned down fell over and then sank into the swamp). It definately indicated that I had not recieved it yet and that I was getting a little impatient... Nothing. I have thought about oredering a second issue #119 for the map, but rather I hope some one there is reading these posts and we will be heard and taken care of proper... Can I have my map yet or do I need to eat all of my vegetables first?
Entirely agree with both of you. Sent an e-mail at end of May chasing my subscription copy of Dungeon and received an e-mail on 1st June promising a replacement. Unfortunately, as of today, no replacement has arrived and my subsequent three e-mails (just sent a fourth one) and two messageboard posts chasing this up have gone unanswered. Disappointed that two otherwise superb publications are let down by a poor treatment of their extremely loyal customer base.
CEO
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Entirely agree with both of you. Sent an e-mail at end of May chasing my subscription copy of Dungeon and received an e-mail on 1st June promising a replacement. Unfortunately, as of today, no replacement has arrived and my subsequent three e-mails (just sent a fourth one) and two messageboard posts chasing this up have gone unanswered. Disappointed that two otherwise superb publications are let down by a poor treatment of their extremely loyal customer base.
Hi guys!
I hear your pain and we will be adding another customer service rep soon. Being a small company, my guys get really overworked. Jeremy comes in on his weekends just to get caught up on customer service email. That is dedication, but we are falling behind and that isn't good. I hope to have an additional person hired by the end of next week. We'll get caught up soon. Thanks for your patience.
Lisa Stevens
CEO
Paizo Publishing