Why does it take so long to get my Dungeon?


Customer Service


I believe that the current issue of Dungeon (122?)was suppposed to have shipped on April 19th. If that's true, then why haven't I recieved mine yet? The pony express could have gotten it to me by now. You guys eally need to do something about your shipping. It is ridiculously slow.


Hi Cory,

The latest issue of Dungeon, #123 was supposed to ship on April 19th but didn't ship until April 22nd. This did push back the delivery date for everyone for this issue and we appologize for that.

For most other issues the delivery time really comes down to the efficieny of the USPS and your individual carrier. After being in this business for a while I've found that there really is no rhyme or reason for why some folks receive their issues before others. We've even had cases where people on the same block didn't receive their copies at the same time. Unfortunately it is just one of those things we cannot control.

Thanks,

--Jeff


Thanks for your reply Jeff,

My issue always comes in the mail, but the time of the month I get it varies greatly. Everything else coming through the mail seems to be consistant. I understand that it is something beyond your control.

Thanks,
Cory Stafford


Hi I was wondering if you could tell me if mine shipped to the right address as the wrong address was put in when the order was placed. I corrected the address immediately after though.


Um, I'm not sure what the correct and incorrect addesses would be. Please email customer.service@paizo.com for the answer to your question.

Thanks,

--Jeff


do you want me to tell you what i think?

don't tell people to expect it in 2 weeks. change your policy to 4 weeks.

diaglo "2 issues on time since nov 03" Temporado

Community / Forums / Archive / Paizo / Customer Service / Why does it take so long to get my Dungeon? All Messageboards
Recent threads in Customer Service