Arriival times in Canada


Customer Service


Hi Paizo,

Just to clarify, after having reading the FAQ, that if I
subscribed to dungeon on Oct 15, I will NOT be receiving
issue #117? And since it will take 3 weeks to ship the
next issue (on Nov 21), I can expect to receive my first
issue of dungeon (#118) on Dec 7th?

If that's correct, that blows. Sorry to say it, but there's
something seriously wrong with your shipping company/contract
if it takes 3 weeks for a magazine to get from the Midwest
to southern Ontario in Canada. I get periodicals from EUROPE
in less than a week.

Contributor

Krypter wrote:

Hi Paizo,

Just to clarify, after having reading the FAQ, that if I
subscribed to dungeon on Oct 15, I will NOT be receiving
issue #117? And since it will take 3 weeks to ship the
next issue (on Nov 21), I can expect to receive my first
issue of dungeon (#118) on Dec 7th?

Actually, since 118 won't be mailed out until Nov 23, it is not due in Canada until Dec 14 (that’s three weeks).

Krypter wrote:


If that's correct, that blows. Sorry to say it, but there's
something seriously wrong with your shipping company/contract
if it takes 3 weeks for a magazine to get from the Midwest
to southern Ontario in Canada. I get periodicals from EUROPE
in less than a week.

I understand your frustration and I sympathize, but all I can say is that we are working on the problem and hopefully it will improve over the course of the next few months.


Thanks for replying. I obviously can't do math in the morning.
I do hope that this is a priority for you guys. Your magazine is
great, your price is excellent, but this kind of delivery
schedule is awful. But I do sympathize with you regarding
limited options.

The thing I don't understand is why you are giving the dealers
the option to sit (or not) on the magazines, if they're violating
your request to hold the magazine for two weeks?

Why not send the magazine to dealers two weeks late instead?
Are they a bigger revenue stream than subscribers and you can't
afford to offend them? If not, why not hold the delivery until (most of)
your subscribers get theirs in the mail?

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