Wagram's page

Hi Customer Service

I have two requests:

First one Please Cancel my Rulebook subscription,

Second one during the last 2 years I have been charged and never received:

From the rule books I didn’t received Bestiary 2 and 3 as well as the Advanced Player's Guide.

I also didn’t receive:
Pathfinder Adventure Path #165: Eyes of Empty Death
Pathfinder Adventure Path #157: Devil at the Dreaming Palace
Pathfinder Adventure Path #155: Lord of the Black Sands
Pathfinder Adventure Path #156: The Apocalypse Prophet

I have bought again from amazon the adventure paths, but I sadly I can find 156 and now it's the only one I am missing form my collection since number 1...

My main complaint is that I have been a loyal customer since 2007, and I haven’t had this issue before! I have made 226 Order to you since the very beginning

Please change the Shipping company and method you are using form international shipments, its terrible and expensive.

MY rulebooks I will buy them form Amazon from now on, and I what to still be able to receive my adventure paths from you (hopefully)

I will also appreciate If I can have buy again the apocalypse prophet, and If the is a way to receive a cash back on my credit card of all Items that I never received It will be greatly appreciated ( this last request is not my main complain)

Thank you

Roger

Hi Customer Care,

I just subscribe to the rulebook subscription but I what to star with the 2.0 rule book please ( I don't what the planar book)

Can you help me out?

thanks

Roger

Dear customet service

i just realized that you havent send me my tales subscription items ( i think not even charged me) what happened? Did i choose something wrong?

More important: can you Fix it and send me everithing I’m missing?

Thanks

Roger

Pd I even thought you didn’t produce more novels...

Galt!!

A mission impossible, espionage type adventure!

Dear Customer Service,

Please cancel my Comics subscription.

Thanks!

Dear Customer Care,

Could you please combine orders 3979942 and 4015604

thanks in advance

Dear CC

Please cancel my pathfinder roleplay game subscription. I don’t want to receive Occult Mysteries, Ill resume afterwards

Thanks

Hi Wagram,

This order is now set to your sidecar to ship with your next subscription order. If you don't see the Castles of the Inner Sea book move to your February order when it gets generated, please let us know, and we'll give the system goblins a kick to let it go.

Thanks!
Sharaya

Hi Saraya,

Could you please add this item in the same shipment?

Thanks

Would you still prefer to leave this order in the sidecart, or would you like it sent out right away? Just let me know what you would prefer, and I will get it taken care of for you.

Katina

Please add the complete Order 3405951 to my next monthly shipment

Thanks in advance!

Dear Customer Care

I noticed in my subscription page, that one of the books I bought in Order 3405951 (castles of the inner sea) is label as pending for a later shipment, is there a problem? If you don’t have inventory (I bought this article non-mint) please could you swap the book for the normal version of it? Of course I don’t mind the extra charge for the non-mint to normal version, respecting my PF + Holiday discount pls

Thanks in advance

Thank you Katina!

In that case, please leave my subscription active!

Dear Customer care,

Please cancel my pathfinder roleplaying game subscription ( I don’t want to receive the strategy guide) I’ll resume it after that volume has been released.

thanks

I'll subscribe again for this one!! Sound great and remind me a little bit of a series of novels based on a “forgotten” campaign world….and again...sounds as a must buy!

I really hope to see some “epic” battlefield moments.

Dear Customer Care

Please cancel my campaign setting Subscription

Thanks

Pathfinder!

This is a bug related to our recent website update. The tech team is working on getting it straightened out. Hopefully it will be fixed soon.

I'm sorry for any inconvenience this may cause.

Thanks!
Sharaya

I experienced the same issue!

Thanks

Dear Customer Care
,
Please cancel my Module subscription and remove Wardens of the Reborn Forge (PFRPG) from my December shipment, I will resume my subscription during January in time to catch Tears at Bitter Manor (PFRPG)

Thank you

Dear customer service

Could you verify why my Order is still pending ?

Thanks

Congrats!!!!!!!!!!!

Waiting....!!

Dear Customer Care,

Is there a way to reactivate my campaign setting subscription, starting with Castles of the Inner Sea (PFRPG) but without having to buy Dragons Unleashed (PFRPG)?

Thanks

I am very happy with pathfinder!

If you haven't seen it by now then it is very likely missing. I've set up a replacement to ship with your pending April subscription.

thanks
sara marie

Thanks Sara!

Dear Customer Care,

I haven’t received order 2440068, which was scheduled to be shipped in February and I already have order 2482903, which was shipped in March!

Could you please investigate / verify what happened with my February shipment (Order 2440068)

Thanks

Cosmo wrote:

I have suspended your subscriptions until further notice. After the December shipment has gone out (currently expected to be the week of the 17th), please send us a notice to reinstate your subscriptions.

Thanks,
cos

Cos,

Could you please confirm if it’s time to resume the subscriptions (for January shipment)?

Thanks

Guys,

any update?

Regards

I have suspended your subscriptions until further notice. After the December shipment has gone out (currently expected to be the week of the 17th), please send us a notice to reinstate your subscriptions.

Thanks,
cos

Cos,

Could you please confirm if it’s time to resume the subscriptions (for January shipment)?

Thanks

Dear Customer Care,

I would like to combine my December and January Orders into one shipment to be sent to me in January. The reason behind this is that I’m an international customer and last year my December order got lost.

Is this possible?

Thanks

Richard Lee Byers? Yes please!

X 2!! Richard is great!

Yes, there is a problem, and it was holding up your order. It is, thankfully, an easy fix and, once we've figured out how it happened and how to make sure it never happens again, I'll get it fixed up and get your order shipped out to you as soon as possible. I apologize for the delay.

Thanks,
cos

Cos

Any updates?

thanks!

Dear Customer Service,

My order 2170510 is still in "pending" status, is there any problem?

thanks

Does somebody knows if the internacional shippents have arrived to their destinies? I' m still missing my copy!

Thanks

Done.

thanks
sara marie

Thanks Sara!

Just a quick question: I’m still receiving the free pdf for Pathfinder Campaign Setting: Paths of Prestige right?

Dear Customer Care,

Please cancel my campaign setting subscription after Pathfinder Campaign Setting: Paths of Prestige (PFRPG). I 'll later resume it after the books I don't what to received have passed ( Just FYI: I don’t what to receive Pathfinder Campaign Setting: Artifacts & Legends, Pathfinder Campaign Setting: Inner Sea Bestiary ,Pathfinder Campaign Setting: Mystery Monsters Revisited)

Thank you

Wagram wrote:

Cosmo,

Can I suspend pathfinder Tales and pathfinder campaign setting and resume it in September so I can achieve a similar effect?

Thanks

That, I can do! And is now done. I have suspended the two subscriptions. Just let me know when you are ready to unsuspend them and I will get them going again.

Thanks,
cos

Cos,

Can you please resume both subscriptions?

thanks

You selected to have these items ship with the first available subscription shipment, so they are now sitting in your sidecart and will go out with the August shipment. Alternately, you can go to your My Account page and hit the "Ship As Soon As Possible" button you will find the Sidecart area.

Unfortunately, our system is set to ship things as soon as possible. I don't really have the means of having s single order ship sometime in the future without stopping everything.

Thanks,
cos

Cosmo,

Can I suspend pathfinder Tales and pathfinder campaign setting and resume it in September so I can achieve a similar effect?

Thanks

Dear Customer service,

Could you please split order 2143066 between the August and September monthly shipments, to optimize shipping costs and paizo’s shipping discounts?

Thanks

I have merged your orders and marked them to ship as soon as possible. You should be able to confirm their combined status on your Order History page on our website. None of the items were on backorder, so you should expect to see a shipping confirmation email some time soon.

- Erik K

Thanks Erik!!

Dear Customer Service,

Would you please combine orders 2055327 and 2031052 and ship it ASAP?

Thanks!

Ps. If there’s a backordered item that is delaying the shipment please remove it for a future order

Wagram wrote:

Does somebody know if Paizo is doing some of their actual reaper minis in these new mini line “bones"?

They haven't talked to us about the possibility, as far as I know.

BTW, Erik and Jeff got to see actual Reaper Bones at the GAMA Trade Show last week, and they were pretty impressed. It's apparently not the same material as Legendary Encounters; it's kind of springy.

Thanks for the response...the possibility of coexisting bones minis of the same metal pathfinder mini line is awesome!..and opens possibility for massive shopping! (Besides wizkids products of course)

Does somebody know if Paizo is doing some of their actual reaper minis in these new mini line “bones"?

Ultimate Subsystems? :)

+ 5!! I'm ready to order a hardcover on this subject! Just put a date on it!

Suspension means that when the subscription is restarted you get the volumes you missed.

Since you do not want some of the upcoming books, we will cancel your subscription (after Mythical Monsters but before Dragon Empires) and you can sign back up whenever the book you do want comes up for the subscription.

Agreed ! Sorry for not using the correct term

Thanks

Just so I can be sure I am doing what you want:

Do you want to receive Mythical Monsters Revisited and Dragon Empires in December and then suspend the subscription or do you want to post pone Dragon Empires until you resume in March/April?

If you want to not receive Dragon Empires at all, then we will just cancel the subscription with Mythical Monsters being the last volume and you can restart after we've released Dragon Empires.

Thanks for the quick response Sara!

What I want is to suspend the subscription starting Dragon Empires until March / April. I other words, I don't want to receive Dragon Empires, Mythical Monsters, Jade Regent Poster Map Folio and Distant Worlds (PFRPG).

The next book I would like to receive is Pathfinder Campaign Setting: Isles of the Shackles (PFRPG)

I hope I explained myself better!

Thanks

Dear Customer Care,

Please suspend my Pathfinder Campaign Setting subscription starting with Dragon Empires Gazetteer (and please modify my December shipment)

I'll resume in March / April 2013

Sorry! and Thanks in advance

Voted!

+1, but 1/2 magic items

Ordered!!

Liz,

The estimated timeframe has passed, and I still haven't received 1 f the 2 packages that integrate order 1619001, the one that contains Pathfinder Adventure Path #43: Haunting of Harrowstone (Carrion Crown 1 of 6) (PFRPG) Print Edition )

Could you tell me what’s next?

thanks,

Dear Customer Service:

Order 1619001 was shipped to me in 2 packages and I haven´t received one of them (the one that contains Pathfinder Adventure Path #43: Haunting of Harrowstone (Carrion Crown 1 of 6) (PFRPG) Print Edition )

I received the other package like 2 weeks ago. Could you please investigate what happened?

thanks

Your Pathfinder is definitely running late at this point, but it is not yet so late that we should give up on it. Please give it another week, and if you still haven't seen it by the end of next week, I will get you set up with a replacement. In the meantime, since it has been shipped, the PDF is available for download in the My Downloads area of your Paizo profile.

If you have any further questions or concerns, please let me know. Thanks!

Liz, the order arrived yesterday! (Jan 26th...at last!)

Thanks!