I did not have your problem. My problem is that the screen loaded with all the boxes blank. I could even click boxes that are clearly drop down menus, but there is nothing to select. I tried this in Internet Explorer and Google Chrome. I downloaded adobe flash and tried again, same result. I downloaded Firefox and tried it, got a prompting that there was a port available, used the port, and got the same result of blank boxes.
I'm using Windows 7 on a cheap lenovo/amd laptop. My brother got it to work on his computer(Windows Vista), so I know it isn't the connection. Is this a Windows 7 problem?
