Peter Garvey's page

Peter Garvey wrote:

Thanks for fixing the bug. There is just one problem. My transition page says I get 5 free pathfinder but on my subscription page it says remaining coverted volumes 3, my ongoing subscription starts with issue #4.

Shouldn't my ongoing subscription start at #6?

Thanks for any help you can give.

That's because you made your selection during the period of time the bug was in effect. The Pathfinder subscription that got created was only taking into account your Dragon issues and ignored your Dungeon subscription.

It's easy to fix, just select some other option, click the "Save Changes" button, then re-select Pathfinder and click "Save Changes" again. I've gone ahead and done this for you.

Thanks Gary for taking care of everything.

Thanks for fixing the bug. There is just one problem. My transition page says I get 5 free pathfinder but on my subscription page it says remaining coverted volumes 3, my ongoing subscription starts with issue #4.
Shouldn't my ongoing subscription start at #6?

Thanks for any help you can give.

Knowing that you are working on the bug for the Dungeon subscription,I just want to make sure I got the math right.
Dragon 7 over = 3 Pathefinder
Dungeon 8 over = 3 Pathfinder?

I should get the first 6 Pathfinders for free before my subscription starts. Right?

Dear sirs; I have received by mail a notice that my dragon magazine subscription has expired and I need to renew it. Yet I have renewed both my Dragon and Dungeon magazines on-line,it says I have 12 subscriptions remaining. I placed the order on January 13 2006 and the order number is 608892. Please can make sure that you have my subscriptions up to date,as I would hate to miss a month of what I find to be a great magazine.

Thank you for you help in this matter.

Yours Truly

Peter Garvey

I am thinking this is some kind of glich but since I sent this in an e-mail to customer service I decided to post it here to cover my bases.

I have been trying to renew my subscriptions on-line and right after I click on the billing payment it keeps saying there was a problem in receiving you order.I have sent an e-mail to customer service and yet no response.I know it is the holidays but I would hope you can fix the problem soon or I could get a response. Just in case the renewal is only for 12 months at 1 copy each of Dungeon magazine and Dragon magazine in case the computer glich says different.

It seems you have fixed the problem with the web site so I have renewed my subscription,but I am still very disappointed that I have not recieved and sort of reply to the problem or the e-mail I had sent to customer service.

I have been trying to renew my subscriptions on-line and right after I click on the billing payment it keeps saying there was a problem in receiving you order.I have sent an e-mail to customer service and yet no response.I know it is the holidays but I would hope you can fix the problem soon or I could get a response. Just in case the renewal is only for 12 months at 1 copy each of Dungeon magazine and Dragon magazine in case the computer glich says different.