Maya Coleman's page

I have been stalking the My Mini Factory "Paizo Printables" page, but have yet to see anything drop on there besides the original free Kobold figure. Any more information on when we will see some Starfinder figures?

No updates on this yet! We're also still waiting on the results of the painting contest!

I tried digging through all the licensing area and was unable to figure out if the following is permissible.

We are creating a new TTRPG Pod Cast that uses Pathfinder 2e and Starfinder 2e rules. We are know we are good to use those.

As we were building the lore and story for the show we came across the question of create our own deities or use Golarion pantheon?

Anybody know if the pantheon is free use or under what license it would be?

Hey there! Can you send me an email to community@paizo.com so I can get this in front of the right eyes? I want to help out!

Thanks for the update, Maya. Much appreciated.

You're welcome, Hilary! It's what I'm here for! I do my best to get updates as quickly as I can!

Thanks, let's do this again sometime! ;)

I'm confident we will!

As someone who isn't happy about the change I will say that tracking means nothing to me, what I care about is the lowest possible cost.

I think in the 15 years or so of subscribing only one AP issue has gotten lost in the mail, so I never felt the need to see where my package was.

This is important info for us to know! Thank you for telling us!

Rue: Is this another part of our gremlin problem?

Morning,

I've also not got the full bundle redeemed in my library, matching the last few items on the list above. I'll get in touch with CS.

Thanks

Yes, please get in touch with Customer Service for this! Thank you for doing that!

@Maya - a short update. Unfortunately, DHL delivered my package damaged. With Mail Innovations, I did receive one package damaged (when our local mail carrier decided it was OK to bend the cardboard envelope to place in our regular mailbox). So in terms of package delivery, Mail Innovations was 219 out of 220 APs received in good condition. DHL is 0 for 1.

I have sent an update on my ticket to customer service. I know they are overwhelmed, so hopefully they can offer some sort of solution once the store transition overwhelm is tamed.

Reading other responses here, the theme I'm seeing is 'choice is good'. Those with poor experiences with Mail Innovations in the past value DHL and the tracking. Using DHL may also make sense for supersubscribers or those with big orders to distribute the increased DHL costs over multiple products. For some international customers who make smaller orders though, the math may no longer works to purchase physical products from Paizo. Which I feel sad about and I hope a solution can be found.

It's definitely a lot to weigh. Some people are enjoying DHL and some aren't, but we don't want to make it seem like we are only listening to the positive feedback here. The negative feedback also helps us determine our decisions long term as what we really want is for everyone to get their games undamaged, with tracking, and with the lowest amount of customs fees.

Thank you as always for filling me in! I'm keeping this thread on our team's radar! I appreciate you as well with your patience with our small but diligent Customer Service Team!

Hilarious as always! :D

I do what I can! ^_^

It NEVER gets old to see something I wrote hit the shelves, even if the shelves are virtual.

Thank you, thank you, thank you for writing with us!

Now that there are two digital libraries:

Are there any plans to merge those two libraries?
If yes, when is the merge to be expected?
If no, will the old library vanish at some point?

We're working on making one library combining everything, but it's our largest known issue of the new store! We do not have a time estimate for this, but everything will eventually be in one place, and we appreciate your patience while we work on it!

I wrote my second review, this time for Lost Omens Legends.

This time I noticed a media feature on the review page:

Add media
Upload button
Upload up to 10 images and 3 videos (max. file size 2 GB)

Do you have any advice about that? I am way too accustomed to working by words alone.

Hey again, Mathmuse! I think this would be if you have any elements of your review that contain physical attributes! For example if something came damaged OR if something was shinier and prettier than you expected too! This is also where customers can include any easter eggs they find in their shipment from the warehouse team. It can also be helpful for mini reviews to show scale next to other minis or things like that! Does this help you? If not, let me know!

I understand the customer support issue being a small team, but I don't understand canceling an order with no communication or refund and I would actually like to just receive my order.

It's possible there was some issue that happened! This is what they will investigate and discuss with you when they get to your ticket! It's not something we normally do, so we appreciate your patience to find out the truth of what happened!

We've made the update! We're also still working on solutions to bring these subscriptions back since we know they are wanted and needed!

BTW, why is this in PF2 Advice and not Adventure Paths General?

Good point! I've moved it to the proper place!

Can I just double check a potential typo: the asterisk mentioning products as part of a subscription; I would be really happy to see a PFS/SFS subscription return :-D

Letting the team know! I think we're all getting used to this change.

And the Original Post itself, not just the person who posted it.

The OP from OP's OP.

Heh.

The Pathfinder Lost Omens: Draconic Codex is now sanctioned for Pathfinder Society! Check out the character options and celebrate your local GMS in this month's Organized Play update from Alex!

Thanks for the update. Though keep in mind I held off in making purchases for the new site launch sale, then the Black Friday sale, and now likely this bundle because of this uncertainty I detailed above and in my wanting to avoid ultimately having to manage a library across multiple accounts.

This is something we are aware of as it is a sentiment shared with more people as well! It's why we're working as fast as we can!

Also I now see that OP stands for both Original Poster and Organized Play, so that's fun.

I realize OP is asking for advice about their character here, but since we do not have a section for Organized Play Advice, I just put it here! Hoping you all will understand!

A word for the wise, when you have personal account or order issues, your sole solution is to reach out to Customer Service and understand that it may take some time due to the nature of the size of their team and the amount of tickets they are diligently working through. It's not something we can resolve on our forums, so posting here will not push your ticket up any faster. Just wanted to let you know in case it saves you some trouble!

I have reached out to customer service, and I have not heard anything. That is why I also posted here.

Customer Service will not answer here as we cannot resolve issues with personal accounts on public forums, but thank you for reaching out to them! They will respond as soon as they are able since they're a very small team! They're working through a lot of tickets and are doing their best. We appreciate your patience on this!

This never got answered so I'm replying to signal boost it.

Aside, it's not clear to me if the discount for owning the pdf via paizo sync to all partners (FG, demiplane, etc) is working yet?

I skipped Black Friday due to some of the issues reported with storefront.

There are no updates, but it's being worked on! Syncing with our partners is a known issue!

Just a guess on my part, but if they are out of stock on this and not bringing it back is because there is a new version in the works. https://store.paizo.com/pathfinder-beginner-box-new/

Spoilers!

That means that I don't have to experiment. I was going to try HTML next.

Yes, it does! Just plain text on those. Please let me know if you need anything else though!

Maya Coleman wrote:

Hey Mathmuse! I'm going to investigate for you how to do markup in these reviews, and thank you for doing them! Thank you also for the feedback of this process!

Thank you.

I have heard back from the team! They let me know that the new store reviews are plain text only!

I'm back! These are gone from the store because we don't have any in stock! There are no plans right now to bring them back, but if that changes, we will update!

Hey Mathmuse! I'm going to investigate for you how to do markup in these reviews, and thank you for doing them! Thank you also for the feedback of this process!

I'm investigating this for you! Hang tight while I research this with the team!

Thank you all for your feedback on the website!

For everyone asking specific questions about orders or their accounts, note that these are not questions we can answer on the forums at all as it involves discussing specifics of you and your account, which we consider personal data. Please reach out to Customer Service about these questions at customer.service@paizo.com so they can help, and please allow us some time as we are a very small team working hard to make all this right!

That's pretty weird! Have you reached out to Customer Service about it? This thread is still good to see if it has happened with other people, but you should additionally be letting Customer Service know so we can try to resolve the issue! Please reach out to them at customer.service@paizo.com for help!

So I picked up the new bundle, I have most of the items already but that doesn't matter.

however I am unable to ship the Elemental Stones with my next subscription order. adding the item to ship with my next sub adds it at full cost.

I do not think I want to pay $45USD to ship the one physical item to me by itself. I am already going to have to skip the next sub order because shipping a single flip mat for USD $45 is insane.

I am not even able to remove the Elemental stones item from the order.

This is a concern for Customer Service! Please reach out to them at customer.service@paizo.com to see if there's anything they can do about your specific order. We can't resolve order issues on our forums as the resolution could involve personal data!

In my desire in coming back to Pathfinder from the 1st edition, I intend to get this bundle as it is a perfect starter with the inclusion of the primary core rulebooks, but I need a clarification.

When I tried to access the new store when it launched a few weeks ago by the instructed password reset, the resets failed. This was because I was just a little more than 5 years from my last purchase here and thus past the cut of point of any digital content carrying over at this time and the automated new site account for me doesn't exist. This was explained to me per the Paizo Customer Service reply from the email I sent them concerning this.

They replied with that I just make an all new account.

However I didn't do so yet, as there was no assurance that if-and-or-when the older purchased materials on the original account will still be able to be moved over to this new user created account, when the next stage of the site upgrade happens to move over old content to the new account when there is no obvious connection between account outside of just using the same email address.

Thanks for letting us know this! Please keep in mind this is known information that we are working on! We want to make sure everyone keeps their purchase materials!

Basketball J'onn J'onzz wrote:

Do we need to use the code redemption page on the old site? I can't find anything in the new store and the link on the HB site 404s

Codes should be redeemed at https://store.paizo.com/redemption. We'll work with Humble to make sure they're correctly pointing everyone there.

Thanks for helping out, Mark!

We're still using DHL for our next shipments since it would be impossible to shift things over so quickly of course, but I am passing on this info to the team for consideration! Thank you everyone for letting us know your experiences!

Locking the thread as the argument was getting out of hand with no resolution in sight. The two sides disagree. Time to agree to disagree.

Also, stop swearing please!

Get a smorgasbord of books for Pathfinder from us and our friends at Humble Bundle this holiday season! Check out today's blog to see all the gifts perfect for under your virtual and real-life Christmas tree!

I have no horse in this race, but I do genuinely hope Paizo can figure out something with shipping to Canada in general. It's the biggest thing that keeps me from doing subscriptions, the cost of shipping here is crazy.

I'd love to be able to support Paizo for those books I can't get from my FLGS, or when I have to wait on it to arrive to them rather than having to resort to that river in South America.

Having to pay 1/4 the cost of the book in shipping fees, and then customs and duties on top...it's cheaper for me to pay a reshipping service to take it across the border, and then ship it to me then it is to ship directly. :-(

It is something we are truly actively working on! Not just Canada but International shipping in general!

But they would be so much fun to respond to.

And making it hard to remove is a bug in the forum software. One that will hopefully be fixed eventually.

As fun as they are to respond to (since some of them are just particularly silly), it's better than you don't please! Just flag them and move on other places!

My group and I look forward to enjoying both the original adventure and the videogame. (Mi grupo y yo esperamos disfrutar tanto de la aventura original como el videojuego) :)

We hope you have fun with both!

I really liked the description of pacing and forcing pauses to help players soak in the wonder of the environment.

One small thing - although there is a tag at the top saying “Videogames” there isn’t a tacit indication that this is the AV Videogame, or who is writing it/who it is from. So from the landing page, it took a while to grok.

I'll pass this feedback on, but for the record, this is direct from the BKOM team!

I'm not going to lock the thread because it's a useful ongoing thread, but Gortle is right! You have the answer, so let's get this thread back on track to guide talk. If you'd like to continue discussing this, though, feel free to make a separate thread on the subject!

Probably time to create new threads for these subjects. The ruling is clear we can discuss it elsewhere.

Thank you for pointing this out!

I cut your post down only to the bits I wanted to directly respond to.

You mentioned the forum guidelines a few times, but I don't see anything in the community guidelines that mentions AI generated content or images.
Could you please direct me to the appropriate section of the guidelines?

Currently written and not updated yet due to our pesky website changes. I'm letting you all know here (and a few other locations) and also being lenient because you had no way of knowing otherwise, and cracking hard on something that is in flux to being public would be super unfair.

Note, our guidelines are generally horrendously out of date. We're working on this.

Moved to Second Edition General Discussion! I think it's better suited there!

Maya Coleman wrote:

Yup, this would work!

I don't really understand the distinction between a direct link versus a link to a link, in this circumstance. What about a URL shortener? That doesn't seem functionally different from your Broken Zenith workaround.

The loophole (and I'll refer to is at that because it's easiest) is essentially the difference between linking to a google doc that has the generative AI content vs. linking to a website or outside source. Linking to outside websites in general is not against our guidelines (as long as it isn't spam of course, since we all know lots of the spam bots just post links to various gambling games etc, and the issue there is the frequent posting of non-Paizo related content as well as eliciting sales), but content that includes AI is. We're really splitting hairs here though, and I'm not above admitting that. But, I want to be clear that we're not limiting your content as a whole but rather the AI that is posted directly to our site.