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Maya Coleman's page

Community & Social Media Specialist. Organized Play Member. 1,438 posts. No reviews. No lists. No wishlists. 1 Organized Play character.


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Paizo Employee Community & Social Media Specialist

Berselius wrote:

The Darkness RUE! It's...SO DARK! SO ARCHIVEY!

IT's...IT'S OVER TAKING US!

HHHHHHHUUUURRRRAAAAGGGGHHHH!

NO COME BAAAAAAAAAA(aaaaaaaaaa(extra echoey because it's far away:aaaaaaack))

Paizo Employee Community & Social Media Specialist

1 person marked this as a favorite.
Designatedrob wrote:
That price WOULD be better for me, if you had anything about the new release on the marketplace. Instead, I got excited to run my first ever PF2E campaign for friends, buying the original FVTT modules, and finding a link to this thread on Reddit has completely killed my enthusiasm for your company. Is there an official way to get a refund, so that I can buy the new version, or will I need to just move on to a different game?

Sorry your momentum got put out by this! IF you'd like a refund, you can return to the source site and contact Customer Service. If you got your modules on our site, you can find that link below, but if you got them form the FoundryVTT website, you'll have to go there!

Paizo Employee Community & Social Media Specialist

Thank you for this honest feedback! It's good to know what we're doing right and what we can keep working on!

Paizo Employee Community & Social Media Specialist

6 people marked this as a favorite.

Though not against any of our guidelines directly, this argument definitely seems to have a lot of underlying smoldering tension and pain when reading it back. I'm going to lock it so everyone can come down from these pretty intense emotions because sometimes the best answer when things get difficult and keep going back and forth is just time.

You are free to make another thread to discuss the issues you all have with with class, since the feedback is helpful to us in the end, but I'm not sure further discussion would result in anything besides hurt feelings :/ If you have anything productive to discuss though, feel free!

I also want to note that yes, people totally do use manipulative tactics in arguments about a TTRPG class on the internet. People use manipulative tactics in arguments about... literally anything on the internet. Nothing is safe tbf. Anyway, Happy Monday!

Paizo Employee Community & Social Media Specialist

Mark Moreland wrote:
DrakeRoberts wrote:
Weren’t the last two of the original Pathfinder Tales unavailable in audio? I’d love to get them available so that I could complete my collection.
Correct. At the time those books came out, MacMillan Audio had the rights to make an audiobook version, and they opted not to. We currently have no plans to produce new recordings of pur backlist, but if we see significant enough sales of the titles that do have audiobooks, that could change.

Thanks for confirming this, Mark!

Paizo Employee Community & Social Media Specialist

Drago95 wrote:
Will do.

Thank you, Drago95!

Paizo Employee Community & Social Media Specialist

You are right in that we are trying to resolve this issue, among the others caused by our new website change. Thank you all for bearing with us while we work on this and also being patient with our small Customer Service Team!

Paizo Employee Community & Social Media Specialist

Arita wrote:
Maya Coleman wrote:
You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!
Is this a new way of doing support? I sent an email a couple days back as I needed help with a purchase and I've been waiting for a few days, I'm not sure if that's because I'm supposed to use this now or if because y'all are busy, I don't want to be sending duplicate tickets! I got ID 262241 and everything seemed to be working as usual

It's not new! Just another way to do it. You can access that site OR you can send an email! They're both good!

Paizo Employee Community & Social Media Specialist

This sounds like it could be an issue with your subscription! Please reach out to Customer Service about it at customer.service@paizo.com so they can investigate what's up!

Paizo Employee Community & Social Media Specialist

DrakeRoberts wrote:
Weren’t the last two of the original Pathfinder Tales unavailable in audio? I’d love to get them available so that I could complete my collection.

I'm not sure! Can you let me know which two you mean though? The titles I mean?

Paizo Employee Community & Social Media Specialist

Gayel Nord wrote:

Yeah!

I love Audible. That how i read my novels mow! I love Tim Pratt's books!

I want books... related to magic. I really, really like the chapter in Godrain when Ezren learn teleport!

I want an adventure with Yivali and Salim Ghadafar (or Tabris if it is possible!)

I consume all my books as audiobooks!!! Hooray for audiobooks!

Paizo Employee Community & Social Media Specialist

Kopfgesicht wrote:
Hi Maya, I know that CS hat a lot of tickets theses days, but I just wondered how long the current response times are. I currently have two ticket, one from the 15th and the other from the 20th, but so far I didn't get an answer. Did my tickets get lost or does it take just a little longer than usual? Thanks!

Thanks for posting this here! It takes a few days as far as I know! Keep in mind we get thousands of tickets, and our team only has 3 people on it. They really are doing their best. Since you sent a ticket in on the 15th, you should hear very soon!

Paizo Employee Community & Social Media Specialist

Elfteiroh wrote:

Huzzah!

Sounds like good changes.

Thank you! I'm really hoping so too!

Paizo Employee Community & Social Media Specialist

More Pathfinder stories, now for your ears: A wide range of Pathfinder Fiction is available on Audible! See what’s out now and where to start in today’s blog!

Paizo Employee Community & Social Media Specialist

You can find Customer Support here, Rodger! Put in a new support ticket to reach them directly!

Paizo Employee Community & Social Media Specialist

John Warren wrote:
Hmmm... my account is showing that I have no active subscriptions? I see that this may be a bug?

Sorry I missed this!! We hope you reached out to Customer Service for help with it though!

Paizo Employee Community & Social Media Specialist

5 people marked this as a favorite.

Hey everyone!

I wanted to post this in a public place for more optics! Based on emails that we've been getting that have been going to the wrong place, we've made some changes to out Contact Us page! Emails that get sent to the wrong place can be very frustrating for you all, and they just slow down our ability to help you, which is not what we want. We want to hear you and help you as quickly and as efficiently as we can, so we changes some of the phrasing for our contact emails on this page in an attempt to better facilitate that. Here's a look at what we did:

"General Inquiries" --> "General Marketing Inquiries"

- This was under the Marketing section, but general questions unrelated to Marketing were still getting sent to the Marketing email. We changed this to make it more clear for you! If you've got questions about Marketing or just want to reach the team, clicking this will let you send an email to marketing@paizo.com with your questions!

"Customer Service" --> "Customer Service and Support"

- This one might seem a bit weird, but we want to make it very clear where you can send your questions about orders or your account! Clicking this one will send you to our Customer Service page, where you can either find tips to troubleshoot on your own OR submit a ticket to customer.service@paizo.com for more help.

"Community Support" --> "Community Inquiries and Support"

- This one is for me! Yay! ^_^ If you have general questions about our community, donation game requests, or general questions that are NOT for Marketing and are NOT associated with your specific order or account (which should go to the Marketing Manager and the Customer Service team respectively), clicking this one will send an email to community@paizo.com, which will reach me!

We hope these changes make things more clear for everyone so that people can get to the right place faster and we can help you appropriately!

Paizo Employee Community & Social Media Specialist

Thank you for helping out the community here, James! And good luck in your endeavors, OP!

Paizo Employee Community & Social Media Specialist

Cori Marie is correct here! You still get the 15% for maintaining 4 subscriptions as well as the free PDFs! Still, thank you for your feedback on the Paizo Plus program! It helps us for the future!

Paizo Employee Community & Social Media Specialist

Check out yesterday's blog to see how you can join us at Gen Con and Origins by volunteering as a GM for Organized Play!

Paizo Employee Community & Social Media Specialist

Virellius wrote:

Am I just blind? I have two upcoming sub shipments (the Season of Ghosts and the Remastered DA) and I'd love to apply the gold $20 off to them but I can't seem to find out how.

Is this possible? Am I dumb? This shop is so needlessly complicated it's making me mad lol

Gold cannot be applied to subscriptions, Virellius!

Paizo Employee Community & Social Media Specialist

Thank you all for contacting Customer Service! Our small team is doing the best they can to help all of you! We realize there are still issues with the new store, and that's why we're also still actively working on them! We really appreciate your patience.

Paizo Employee Community & Social Media Specialist

AlexWinters wrote:

$65 is a great price point! I was worried with reference to gatewalkers remaster price, and SoG being a 4 book, it'd end up closer to $100.

And especially when it includes the OST, too!

We're glad this price is better for you! The soundtracks are my favorite part!!

Paizo Employee Community & Social Media Specialist

Andrew White wrote:


Point of clarification: the official 23-track Season of Ghosts original soundtrack, composed by the inimitable Filip Melvan at Michael Ghelfi Studios, will in fact be fully incorporated into the Foundry module! It will also be available separately on the Paizo webstore for your in-person and otherwise non-Foundry gaming needs, but if you buy the module, you'll already have it baked in and ready to go, as well as all of the other additional goodies, including a set of all-new digital maps that can be changed over the seasons (of ghosts), a snazzy new custom turn marker, and a full set of exclusive digital dice!

Edit: Also worth noting is that all of the prexisting tokens and maps have been updated to include full Dynamic Token Ring support and animated doors respectively!

Oh, also, the price will be $64.99. We should be getting a page up on the webstore pretty soon!

Thanks for clarifying the price, Andrew! And all the other info too!

Paizo Employee Community & Social Media Specialist

SatiricalBard wrote:

Thanks Maya! Great work once again! We'd be lost without you.

FWIW I sent the email to marketing@ as that's what the Contact Us page gave me for general enquiries. You've now answered the questions in that email though.

I'm always happy to help! Honestly, general questions like this are better sent to me at community@paizo.com instead, so I'll suggest that this be updated on the website to better help all of you!

Paizo Employee Community & Social Media Specialist

Moved to Organized Play General Discussion so you can get better additional help!

Paizo Employee Community & Social Media Specialist

OceanshieldwolPF 2.5 wrote:

Also, there used to be just a general Search bar when you opened the top right “three horizontal lines” icon. You could search for *anything* from any page you were on, and then refine by “Product”, “User” etc.

Where has that general Search bar/function gone?

The main search was removed when we made the other changes to the legacy site, so that you don't find yourself on an old page that is no longer functional!

Paizo Employee Community & Social Media Specialist

Thank you for contacting Customer Service about this, as it's the best route to get it fixed! They'll answer as soon as they're able!

Paizo Employee Community & Social Media Specialist

We haven't announced it yet, but it IS in the works! We appreciate your patience, and we'll announce the news as soon as we're ready!

Paizo Employee Community & Social Media Specialist

Moved to the Second Edition Accessories section! And thank you for this feedback!!

Paizo Employee Community & Social Media Specialist

Moved to the Extinction Curse section! Thanks for the heads up, glass!

Paizo Employee Community & Social Media Specialist

LoreMonger13 wrote:

Thanks! Mostly I was curious how the Psychic would be impacted, given how the Focus/Refocus system was dramatically changed and ended up making one of the unique gimmicks of the class obsolete (also I'm assuming the store page is showing the Pre-Remaster page previews, as the presence of the 18th level feat Deepest Wellspring still uses language from Pre-Master)

The only other real question I have for those of us who purchased the PDF version of Dark Archives: will our access to the Remaster be updated along with the Subscribers or not until general product release?

Thanks much! <3

QuidEst is right! Jim confirmed today that it will be updated on street date!

Paizo Employee Community & Social Media Specialist

2 people marked this as a favorite.
SatiricalBard wrote:
...

Alright, I've got some answers!

For Foundry, the team has let me know that it will be getting the same treatment as the Gatewalkers compilation from last year except even more, with custom dice, new maps, and an original musical soundtrack to be released separately! So yes, there will be a new single module. They did not give me any information on price though. To be clear, this is not because we don't want anyone to know the price? That would frankly be weird. A more likely reason (and the usual reason when we don't have prices for things listed) is that it just hasn't been determined yet by the team involved.

As for our PDF, that will be available on the street date release of the hardcover, and it'll be $39.99. Also I did not receive any emails from you, so I'm sorry your questions were not answered that way!

Paizo Employee Community & Social Media Specialist

Supreveio wrote:
It seems like the search function of the forums currently doesn't find anything more recent than stuff from October 2024.

I'm looking into this for you!

Paizo Employee Community & Social Media Specialist

1 person marked this as a favorite.
SatiricalBard wrote:
...

I wanted to let you know I'm looking into this for you!

Paizo Employee Community & Social Media Specialist

1 person marked this as a favorite.
Zaister wrote:
Cori Marie wrote:
Yes go to your subscription manager and "more options" and "skip product" on the book.
Thank you. Weirdly, my subscription manager does not show actual products, just the subscriptions that are active in each month. Is that normal?

It is not normal, but what IS normal is for this page to be a little funky since it's being actively worked on by the team!

Paizo Employee Community & Social Media Specialist

2 people marked this as a favorite.
LoreMonger13 wrote:

Really looking forward to the Paizo Live to get a look at the revamped Dark Archives, it was easily one of my favorite content additions to the game <3

Anything you might be able/willing to tease about any interesting changes to the classes as part of the Remaster in the lead-up to the stream?

This is actually not planned for a stream since the changes were not large enough for a feature, but I can tell you here what was done!

• All rules updated to the remastered ruleset
• Improved versions of the psychic and thaumaturge classes
• Adventures updated with new monster and item references

That's it! Do let me know if you have any other questions though! subscribers will receive that updated PDF next Tuesday!

Paizo Employee Community & Social Media Specialist

Pulo do Gato wrote:

I understand, I was a bit lost because I didn't know about this news.

Thank you for replying.

You're welcome! We were supposed to have gone over it in our blogs about the website changes!

Paizo Employee Community & Social Media Specialist

I've moved this conversation to our Adventure Path General Discussion as our Adventure Path section has both First and Second Edition Adventure Paths!

Paizo Employee Community & Social Media Specialist

Pathfinder Society Scenarios have switched to the new scenario format for the new year! Read more about upcoming scenarios, the Accessory Perks program for Starfinder Society, and Game Master Ranks in today's blog!

Paizo Employee Community & Social Media Specialist

Pulo do Gato wrote:

I didn't know Paizo did that...

I hope they're not getting greedy and greedy. Another option would be their own Pathfinder VTT; maybe that would make it easier to adjust prices and even solve these problems with the PDF. They could leave it in English, it's just to have it.

I also like Fantasy Grounds, and it ends up being much cheaper, but many people find it outdated, but the prices are quite fair (Kingmaker's R$269.99 vs. Foundry's R$619.89). I myself found it quite difficult to use, hahaha.

The problem with VPNs is real; the problem is that many people end up using PDFs illegally, which must cause enormous losses for the company. Brazil has many players who are willing to pay a fair price.

An example of this is the biggest national RPG here, Tormenta 20, which in its last crowdfunding campaign raised over 1 million reais, including their PDF, an online VTT platform.

This is not because of greed actually! It's because of an issue between our new website and the connection with third parties. To tradeoff with this, since we know it's a big change, the code-only modules, which used to require PDF ownership, are now available to everyone.

Paizo Employee Community & Social Media Specialist

kcunning wrote:
Meddlemaker wrote:
kcunning wrote:
Echoing this, especially since I'm considering skipping the remastered Guns N Gears (I don't really need two copies of very similar books), but I don't know if that'll be in the Jan 20th shipment or not.
Guns N Gears Remastered been available for almost a year now, it wouldn't be in the next shipment anyway.
Alright, I must be thinking of another remastered book, then, because I remember the warning coming down a while ago from other subscribers that something had been moved to the Rulebook subscribers list.

Yes, the next remastered rulebook is Dark Archive as Perses13 said above!

Paizo Employee Community & Social Media Specialist

1 person marked this as a favorite.
BotBrain wrote:
I would caution getting too hyped about the next playtest being classes. While we are due this years pathfinder class playtest sooner or later, there is still the starship combat playtest that was mentioned. If Paizo haven't changed their mind (and I really hope they haven't, I'd love them to stick the landing on the rules), that is probably the next playtest.

You will see!!!!!

Paizo Employee Community & Social Media Specialist

1 person marked this as a favorite.
Zoken44 wrote:

So we have an automaton rune smith and an Iruxi necromancer. Due to his experience, I want to nominate Benedict Cumberbatch to mo-cap and voice the Iruxi Necromancer.

as for the automaton Rune Smith... hmm... Alan Tudyk is a good idea, again lots of experience with this sort of work, but I don't know if I wouldn't rather him for Qwirp and the Inventor.

Though, it strikes me, they are both missing humanoid gender markers, so my male assumption could be way off. In which case, for as female, I'll suggest for AmaLee for the Iruxi and Erika Ishii for the runesmith

Oh, yes Alan Tudyk!!! He's iconic!!! His voice acting is incredible, so I second this.

Also if I didn't already say Doug Jones for Korakai, I am now saying Doug Jones for Korakai. If I did already say Doug Jones for Korakai, of course I did, and I'm saying it again.

Paizo Employee Community & Social Media Specialist

8 people marked this as a favorite.

Oh I also wanted to say! I think there is still hope for a leshy iconic! While it's not currently in the works, several team members also want one. So maybe if we're loud enough, we can make it happen!

Paizo Employee Community & Social Media Specialist

1 person marked this as a favorite.
Thebigham wrote:
Maya Coleman wrote:
Mr. Fred wrote:

@maya, isn't it possible to get in a post a monthly update on the release schedule like we had before, so we could get a view on your release schedule.

I really feel like I've lost a lot of things I liked with paizo when we moved to the new shop and I don't consider myself as someone resistant to changes.

The release schedule was a very practical page that provided in one page Paizo's roadmap and allowed to plan upfront the purchase and discuss with the community the upcoming products.

As Cori pointed out above, these are now a constant fixture in our website! Definitely check those out, and I'll be making posts about them too!
But they havent been updated with the news from the past two Paizo lives.

Please give us time to update it since we have to do it manually now!

Paizo Employee Community & Social Media Specialist

Zoken44 wrote:
Yay! thank you!

You're welcome! Always happy to help! ^_^

Paizo Employee Community & Social Media Specialist

Zoken44 wrote:
second edition, thank you!

I scooted it over for you, Zoken!

Paizo Employee Community & Social Media Specialist

6 people marked this as a favorite.

Just came here to say I knew you would make this thread, Prince Maleus. Happy to see it and everyone's ideas!

Paizo Employee Community & Social Media Specialist

2 people marked this as a favorite.

I am also DYING for a leshy iconic!!!!

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