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With Pathfinder Nexus, our partner, Demiplane, aims to make every part of playing Pathfinder sessions better, starting with sought-after tools like a game compendium, digital reader, character builder, interactive digital character sheet, as well as a playspace with video chat where all the other tools are fully integrated...read all the details here: Pathfinder Nexus: The Adventure Begins Pathfinder Nexus is now in Early Access, and Customer Service for Pathfinder Nexus will be handled by Demiplane with a launch planned for early next year. Want to learn more about where Pathfinder Nexus is going? Check out Demiplane's ever-growing list of frequently asked questions, submit your own questions, and share your feedback in their Forums:
Hello! I'll followup with you via email! Thanks again for your patience. KG
Hello, Ed! I landed on your email; I'll address your concerns that way. Thanks for your patience! KG
Hi, Castrin! I've alerted the warehouse to your pending order; they'll prioritize so we can get you your package ASAP! Thanks for your patience! KG
IVLars, Your package should've reached you by now. I've arranged to have another sent to you ASAP! Thanks for your patience! KG
I've gone ahead and taken care of that for you! Thanks for your patience! KG
Thanks for letting us know; I'll make a note on your order! KG
Hello, Cpt_kirstov, In order to get your complimentary PFS subscription you need to have four active subscriptions. You currently only have three open (Pathfinder Companion is no longer an active Paizo.com subscription). Once you've added a fourth, the option to get your Pathfinder PFS will become available. Thanks for your patience! KG
Thanks for writing in. Per our FAQ pages: We don't charge your card until your order ships. However, when you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order. However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds. An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy). If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on paizo.com takes anywhere from 2 to 11 business days to fulfill, some orders will necessarily be authorized twice. This is especially true for preorders, backorders and items coming from a distributor. If, when you place your order, your card is declined because of insufficient funds, and you think this is in error, you should check your balance with your bank and/or contact Paizo's customer service before you attempt to place the order again. There are cases where we will receive a decline notice, yet your bank will accept the authorization and place a hold on your funds. In this instance, if you try to place the order again with the same card, it will probably fail again and put another hold on your account. If you keep resubmitting the order, you can quickly tie up your available credit on multiple authorizations for an order that cannot be completed; instead, you should verify payment information has been entered correctly and/or consider using an alternative payment method. I hope this helps to clear things up. Let us know if you have any further questions or concerns. KG
Thanks for letting us know that your payment method has been updated. I've alerted our warehouse to prioritize your shipment. Thanks for your patience! KG
We'll go ahead and get those subscriptions cancelled for you. Thanks for your patience! KG
cjkauffman, Thanks for letting us know. I've arranged to have a replacement shipment sent to you right away. Thanks for your patience! KG
Donehogawa, Thanks for letting us know! Your package should've reached you by now, so I'll arrange to have a replacement sent to you ASAP! Look for an email confirmation in your inbox shortly! KG
Unfortunately, this is an ongoing issue we've had with UPS Mail Innovations where tracking information won't update. Your order shipped from our warehouse on 08/18/21, so it should've arrived by now. I'll arrange to have a replacement sent right away! Look for an email confirmation in your inbox shortly!
creekino1, If you can supply us with a good shipping address we can get one to you ASAP! Thanks! KG
Our pleasure! Good gaming! KG
I'll see if we can get an official sticky up here for people to see. Thanks for your patience. KG
Brainiac, I went ahead and pushed your order through the submission process and "Spoken on the Song Wind" should be available to download right away! Thanks for your patience! KG
dirtypool, Unfortunately, this is an ongoing issue we've had with UPS Mail Innovations where tracking information won't update. I can assure you that your order did ship from our warehouse on 08/20/21 and the latest expected delivery date in the given timeframe would be 09/01/21. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner. However, if it doesn't show up, we're always happy to send out a replacement order. KG
ElricS, I'll take care of that right away! You should be getting an email confirmation here shortly. KG
noth, I'll take care of that right away! KG
superhorse, I've gone ahead and cancelled those physical books off your order. Let us know if there's anything further we can do to assist! KG
Kuono, Unfortunately, the shipping charges cannot be modified by us, and the custom fees are not something we can control. Based on this, I have cancelled your subscriptions. We're sorry to see you go, but we definitely understand. Please write to customer.service@paizo.com if you have any further questions. KG
Hello, PietDB! We're currently researching what may have happened with your order. I will follow up with you via your email messages. Thanks for your patience! KG
redeux, Thanks for letting us know. Our sincere apologies for that. I'll pull up your order and get you your copy of the Pact Worlds hardcover ASAP! KG
Yeah, we understand it can be a little confusing as to where things get sorted; we here in CS apologize for that. We're glad you got your download! KG
William, Our apologies for the tracking website giving you zero info. It's an ongoing issue that we're currently...tracking ourselves and hope to have an update for soon. As far as your order; I can confirm that Order #36608106 was shipped out on 08/18 and should arrive no later than 08/30. If 08/30 comes and goes and you still don't have your package, please let us know. We'll get you a replacement ASAP! KG
Azeraphin, No problem! Order 27326090 is officially cancelled. Let us know if there's anything else we can do for you. KG
Hello, Eru! Due to some flip flopping around of some release dates your PDF wasn't added to your account as expected. I've manually granted the PDF as you definitely qualified for it. You should have access immediately! Let us know if there's anything further we can do to assist! KG
Hello, Cashdog! Thanks for writing in! Unfortunately, due to the nature of how the Starfinder Beginner's Kit is assembled your order has already been entered into the shipping process and adding the Bestiary to that order may cause unnecessary delays. Regarding shipping costs; Shipping and handling costs are based on dimensions, weight and protective packaging required and may vary significantly based on the item weight, size, destination and method. In this particular case, the items weight is the significant factor and including it in the package with your Starfinder Beginner's Kit would not significantly lower the shipping costs. However, rest assured we will do our very best to make sure that you are not charged anymore shipping than is necessary to get your items to you fast and intact. Please feel free to write to customer.service@paizo.com if you have any further questions; we'd be happy to assist in any way we can! KG
Hello, Omega! For security purposes, can you please write to us at customer.service@paizo.com with the claim code in question so we can research what may be happening with this code. Regardless, we'll make every effort to get you your copy of the Pathfinder Bestiary 2. Thanks in advance! KG
Hello, FullMetalPope! I'll be responding to your post via email shortly. Thank you for your patience. KG
Hello! I'll be responding to your email inquiry here shortly!
Order 36263958 why no piazo advantage discount put on this order it's just regular price Hey, Ol'Willy! I just sent a response to your email! Thanks again for your patience!
Order 36263958 why no piazo advantage discount put on this order it's just regular price Hello, Ol'Willy! I've landed on your multiple emails and I'll be responding to them shortly! Sorry for the wait; we truly appreciate your patience. KG
It looks like we shipped out a replacement copy of AP 34 on or around the 12th. Again, our apologies for this mix up. Let us know if there's anything further we can do! KG
It looks like this was addressed via email, and you were ultimately able to access your PDF files on November 12th. Thanks in your patience with our responses. Let us know if there's anything further we can do! KG
Based on your email and order history I believe this has been taken care of. If not, if you could provide a specific order number I'd be happy to address this issue. Thanks in advance for your patience! KG
I believe your question was answered via email, but if you have any further ones you can read all the details about the Paizo Advantage discount here: https://paizo.com/paizo/faq#v5748eaic9tjg KG
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