Howdy,
I emailed this in right after placing my order - but it seems that forums are the way to get a response, currently. I will copy the content of my email here, concerning order 7992421 in the hopes that I will receive a quicker response:
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When placing this order last night, it stated that everything would ship within 1-5 business days. This morning, upon checking the confirmation email, I notice that the bulk of the order is withheld, and that a few of the items are no longer available, just listed as backordered.
I understand that some items are unavailable on the site, I'm mainly upset and confused as to why I wasn't notified of this before payment was already on-hand. It seems dishonest, to change my shipping time after payment, and my first impression of this order is disappointment.
Turn time is imperative - I went with your site over others due to the ability to receive the order by the 1st or 2nd week of August. If I cannot receive the orders in that time, it would not have been a placed order.
What is a date that you can guarantee I will have all items in-hand by? Is there a way that the non-backordered items can still all ship out?
If you cannot guarantee a due date, please at least let me know what date the coins were backordered on. That will allow me to know my best options moving forward.
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I understand if you do not want to talk in specific dates, but I need an idea of the timeline. This specific Nautical adventure might be over by the time they arrive, if my estimate means anything.
