Pathfinder Adventure Path, Maps Subscriber
First and most important: if you want to bring PaizoCon Online to everyone, really start the planning with 24 hours of gaming a day in mind. Have timeslots that are overnight for US, but just the great, regular gaming time for all the other communities you have.
Additionally, I feel it would be a great opportunity to have small pop-up PaizoCons all over the world, not only in US.
Pathfinder Adventure Path, Maps Subscriber
So, Paizo has still not sent my order or given me access to my subsription PDFs. They don't update my ticket other than "we are working on it" and "we have a backlog". Paizo really seems to have a backlog that big that they want to get rid of longstanding customers!
Pathfinder Adventure Path, Maps Subscriber
Hello Brian,
Pathfinder Adventure Path, Maps Subscriber
Hello Cori Marie, many thanks for your answer, and I'll try that. Since they seemingly also don't monitor emails, it's always worth a try on the forums - even now that the customer support forum was taken down, sometimes it's still quicker to get an answer on the forum than on email - as numerous problems in the last months showed. Perhaps the new mail with your suggested subject helps - I'm always happy to take tips on how to get support by Paizo - since Tonya took over and they lost some of CS guys, it is easier to summon a lesser god in PF2 using Society rules, than to summon an answer by customer support ...
Pathfinder Adventure Path, Maps Subscriber
Hi Brian,
But the order states the following: Order page wrote:
So, only one of these can be true - either there's no VAT on this order (in this case, Paizo billed me to many dollars), or the statement at the order page is wrong (and Paizo should check that it this error does not mean the collected VAT stays with Paizo). Can you please look into that?
Pathfinder Adventure Path, Maps Subscriber
Dear Paizo Customer Service, there is a problem with order 36961624.
So, I'm trying it this way to get at least some answer ...
I’ve realized that order 36961624 was not yet shipped, and as far as I can see, this is because the kobold plushy preorder was moved from August 21st to September 21st. Since this is holding back all other items, including the PDFs of my subscriptions, please move the poor pending plushy back to its safe sidecart, so it doesn’t block the shipment of the other stuff, mainly the subscriptions (and the corresponding PDFs, too), for another month? Thank you,
Pathfinder Adventure Path, Maps Subscriber
Hello all, hi Brian,
Pathfinder Adventure Path, Maps Subscriber
Brian Bauman wrote: If Paizo has already assessed and collected VAT for orders from Europe, we will reimburse any fees assessed by your local customs office due to this issue. Hi Brian, while this sounds like a nice thing from Paizo to do in the way you phrase and post it, I'm sure you and Paizo are aware that you're legally obliged to pay back any VAT that you collect but that is never received by the federal tax offices where the VAT is due?
This is not really acceptable. At least there has to be a guarantee that the store credit will be in the account within days (not even weeks!) after sending the receipts to Paizo.
Pathfinder Adventure Path, Maps Subscriber
But that might be a good general question to you, Brian:
Pathfinder Adventure Path, Maps Subscriber
Dalvyn wrote: I'm not sure whether I should refuse the package and wait till the problem is fixed, or once again pay those additional taxes, or simply buy the book again from another cheaper source. Unfortunately, as far as I know and have experienced on a shipment that was not returned by me, but even by our customs (or carrier, not really identifiable for me) due to IOSS problems, Paizo will only refund you the product cost and taxes paid to paizo, but not not the shipping fees. So, you'd then also loose at least the 17.75$ paid for shipping. I'm stilling discussing with Paizo customer support (not Brian, another support rep) to get back my shipping cost from a January shipment (refund for the items itself came also only in May).
Pathfinder Adventure Path, Maps Subscriber
If your finance / tax guys need some information about what the problems were so far, there already were some users here in the forum that offered to try and ask their customs offices about it.
Pathfinder Adventure Path, Maps Subscriber
Anyone else here having the feeling that Paizo simply ignores their European customers and the increasing problems with shipments and IOSS? I've not heard back for months, as well as seemingly a lot of other customers e.g. in this thread. Even in this thread, last word from Paizo comes from Tonya and is over a month old.
Pathfinder Adventure Path, Maps Subscriber
I've had (and have at least until the most recent received order) the exactly same problem.
For me, it would be very helpful if I could receive the IOSS numbers related to the individual packages from the past, so I can send them to my customs office (and possibly get back part of what I paid twice on VAT), and if it also could be sent out to the customer as general rule on future packages that use IOSS.
I also tried to send some mails about this to Paizo, but (as I wrote in another post) emails from customer service don't seem to reach me (besides the order confirmations and the "Thanks for contacting Paizo" mails). Or nobody is working on the tickets.
Pathfinder Adventure Path, Maps Subscriber
Hello, it seems I have a similar problem to what several users have already told in Forum Thread "Customer Service [149692]". First of all, I'd like to make you (more) aware of this issue - I receive order confirmations from customer.service@paizo.com, but when I send mails to customer service, I only receive a confirmation mail "[ID####] Thank you for contacting Paizo!" mails, but I don't seem to receive any other mails. Either there is no work on these tickets, or if there is, it doesn't send out any email updates. But mainly, I want my problem solved. The current problems(s) have received different ticket IDs so far, the most current ones are [154119],[154826],[158347]
Many thanks,
Pathfinder Adventure Path, Maps Subscriber
Hello, I checked my recent orders, and I found that two items didn't arrive yet and I also don't have received a shipment mail for them. It's about order 24933077 and the two items:
Both items currently are in stock and seem to have been when I placed the order.
Due to this, I also checked my mails, and it seems I never received a shipment mail for these two items. Can you please check if the items have been shipped already? Many thanks,
Pathfinder Adventure Path, Maps Subscriber
Hello Support, I'd like to cleanup some of my public lists and wishlists. Unfortunately, all the "Edit" button gives me is an error message with the funny golem ... So, I can neither delete items from the lists nor the lists themselves. Can you please delete the following lists for me:
And for the remaining "My list" it would be great if you could fix it so that I can edit the list again. Many thanks,
Pathfinder Adventure Path, Maps Subscriber
It's pity this is not available in Germany :(
Pathfinder Adventure Path, Maps Subscriber
Another feedback for the transition mainly:
Pathfinder Adventure Path, Maps Subscriber
CrystalSeas wrote:
Unfortunately, doesn't work for me, too. But still thanks! Decided when they're this unresponsive, I'm not going to order this subscription.
Pathfinder Adventure Path, Maps Subscriber
I'm trying to prep this at the moment, and do have some questions ... Perhaps someone can give me a bit of advice here on the interpretations:
Pathfinder Adventure Path, Maps Subscriber
Hi, are there any plans to sanction the adventure in the beginner box?
Pathfinder Adventure Path, Maps Subscriber
Hi,
Pathfinder Adventure Path, Maps Subscriber
Joan H. wrote:
Hi Joan, thanks a lot. Sorry I did not react earlier, but I did not receive a mail notification about that (perhaps I need to check my notifications settings for the Forum)In which way I should see this refund post? Should I‘ve got an email? I did not, unfortunately. Or should I just see additional store credit pop up? Thanks a lot,
Pathfinder Adventure Path, Maps Subscriber
I do have several items of feedback and questions both on the new guide and on the blog post with the new clarifications: - There are some items I miss from the lists for school consumables that were included before - mainly it is the Bloodseaker Beak ... I do not see a real reason why items like that should be removed?
- what if the needed retraining of Skill / Feat options for the changed schools makes other choices illegal that used the school choices as prerequisites? Are these retrainings also free?
- How will it be handled if a character wants to collect reputation for several factions, now that the faction champion boons are gone? Can the character simply decide to use another faction for the next adventure? - will the Game Boons for 0 cost to upgrade Hirelings (expert, master, professional) work with "old" Hirelings that were purchased in the old system using Fame?
Pathfinder Adventure Path, Maps Subscriber
Hello Support, I have two problems with this order: 1. Gencon discount code
2. and the more grave one - credit card charged a too large amount
Many thanks,
Pathfinder Adventure Path, Maps Subscriber
Perhaps a dumb question at a stage this early, but: any plans on which languages will be offered at the tables?
Pathfinder Adventure Path, Maps Subscriber
Hello, I have a question I think could be interesting for other customers, too; so posting it here instead of mailing. I'd like to order some older Map Packs and FlipMats, and use the discount subscribers get until end of September.
If I order the old issues now, put them to the sidecart, so that they are shipped in October - will I then receive the discount? Thank you,
Pathfinder Adventure Path, Maps Subscriber
Hi, in the news I find only conversion notes and downloadable supplements for Dungeon until approximately February 2007.
Thanks to anybody who knows something about this and lets me know ... Best regards |