Still facing the same issue here, I have tried two browsers, clearing cookies and cache, incognito mode, verified pop up blocks etc. It never even gets to the 60 seconds while personalizing. It says I downloaded the file today now though so that's great, I guess? I even tied opening in new windows, new tabs, anything I could think of with no luck. And all this after having issues even getting the sign in page to work and having to clear cookies and caches there just to even see the digital content page.
Love Paizo in general, but think they may be in the running for worst website for User interface/navigation and execution in the industry.