order 2087738

I don't want to sound impatient but, I placed an order on the 5th and it's still showing as pending. Did I not select something correctly?

If you look at the confirmation email for this order, it says that it "Should ship from our warehouse within 7 to 16 business days." The order was placed on the 5th, so today is actually the 7th business day since then. The 16th business day from the date the order was placed will be the 27th of this month.

Therefore your order should ship at anytime between now and the 27th.

Thanks,
cos

I thank you for the fast reply, is there a way to get this a bit faster? Like add a few extra bucks on the order to get it out of the warehouse?

Unfortunately, the "Should ship from our warehouse..." time estimate is an estimate for how long it will take to bring all the items in from distribution. As such, this is not something that can be avoided, because the product is not here yet.

Whenever you order something on the website, each item should have an estimate in the product description, and then again on the Order Confirmation page for the whole order. We wait until everything is in before shipping an order, so the product with the longest estimate in an order becomes the estimate for the entire order.

On your order, there are two products with an estimate of 7 to 10 business days: The "Opaque D10 Blue/White 10 Set (Hook-Top Tube)" and the "Opaque D10 Green/White 10 Set (Hook-Top Tube)". If I canceled these two items, the estimate for the order would become 4 to 11 business days.

Right now, nothing has come in from distribution yet. I would suggest that we revisit this at the end of next week (if it hasn't shipped by then), and I can cancel/move anything that is yet to come in.

Thanks,
cos

Hey Cosmo, can we go ahead and cancel all the D10 tubes ordered? I'll just go with the 2 D6 bricks.

Done, and done. We have the D6's in and ready to go, so we'll be getting your order shipped out as soon as possible.

Thanks,
cos

Thank you sir for all your help.