Help!!
I have 2 pending charges on my debit card and just got an email saying that my 3rd charge as declined?? Going to call the card company!! They are letting you make pending charges but not the full order for some reason. I'll work on my end, but any ideas?!?
Thanks
P.s there is more than enough to cover it....
Adam
I want my pdfs :) !!!!!
Hi again!!
Now there are a total of 4 pending charges on my card!!
73.31
73.31
73.31
and 40.91
?!?!?
Can you "unpending" these and charge me the correct (total)amount, using this card??
Thanks!!!!
P.S I tried to use a new card, if you look at my account.... and it says this type is not accepted!?!?
it is a visa card, that I use every day!?!
THanks
Hope to get my PDFS soon!!!
P.s.s Thanks for all of your work !!!!!
Adam
It looks like your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has one file for you, so our card processor is declining it for security reasons. While your bank may be willing to open the transaction as a pending authorization, we will not be able to finalize any charges through those. As we do not finalize any charges until items ship from our warehouse, these are just temporary authorizations that will expire from your account. More details about our billing process can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0t
I have submitted an authorization reversal requests for these transactions. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.
Before trying please double check that the billing address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.
If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.
Additionally, please let us know when you have updated the billing address, so we can make sure it finishes processing correctly. Thanks!
Thanks for the message :)
I have 2 addresses, but want it sent to my PO box....
I do not see a way to make sure it is shipped to my po box..
I'll email my bank address,but again, want it sent to my po box because of weather out here in New York .. :]
Thanks!!
Adam
Sounds like Diego is taking care of you via the phone right now. :)