On Weds, Aug 27 I finally got the game I was told was shipping to me on Aug 5. It did not contain most of the items in the sidecart... only PACG: Skull and Shackles Base Set.
I saw lots of emails and apologies from Paizo and what appeared to be a promise that the rest of the order was coming soon.
Today, 2 days after I received the game, I got a notice from Paizo (listed as order #3255349) that says you guys are about to finally ship me PACG: Skull and Shackles. Eh? The email specifically lists the only thing I've received from you as the only thing you are going to send to me.
When I go to my account and see my sidecart it has all the promo cards and Character Add-On decks *twice*. There is no mention of the Skull and Shackles base game you appear to be about to send me again.
I really have no idea what's going on.
These subscriptions are really starting to be more hassle than helpful. I don't save ANY money (with shipping fees it cost the same as going to the game store... and sometimes more), the stores often get their product before I do, and lately the stores typically have enough promo cards to distribute. (Promo cards were the main reason I did the subscription).
Does Paizo have a clear path of how to resolve these issues?
Just to be clear: 1) I don't want a duplicate Skull and Shackles Base Set, 2) I don't need duplicate promo cards, and 3) I don't want duplicate Skull and Shackles Character Add-On deck.
P.S. - I'm also very annoyed with the customer service person who told me they fixed my change of address on the first Base Set shipment but didn't (which was clear when the package went to my previous address).
Customer Service Dire Care Bear Manager
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It looks like we did send you two base sets (only charged for one). I apologize for this and you can feel free to keep or donate the extra set.
I've cancelled the extra add-on deck. You will not be charged for it as you already have paid for your add on deck.
I am so sorry that this month has been so confusing. Your account should be straightened out now.
thanks
sara marie
It looks like we did send you two base sets (only charged for one). I apologize for this and you can feel free to keep or donate the extra set.
I've cancelled the extra add-on deck. You will not be charged for it as you already have paid for your add on deck.
I am so sorry that this month has been so confusing. Your account should be straightened out now.
thanks
sara marie
Thank you for fixing this. I'll cross my fingers for the next couple of months and see how things shake out.