Order not received and possibly lost in mail


Customer Service


I think my recent order was lost in the mail, it was near $100 worth of books. If this is the case can another shipment be sent to me or do I just have to deal with the loss? If that is the case then I think I may not be dealing with Paizo any longer.

Paizo Employee Director of Sales

Diya wrote:
I think my recent order was lost in the mail, it was near $100 worth of books. If this is the case can another shipment be sent to me or do I just have to deal with the loss? If that is the case then I think I may not be dealing with Paizo any longer.

Your order shipped via Standard Postal rate, which has an estimated delivery time of 4 to 8 business days. Today is the 9th business day since it departed, so, while it is starting to run late, it is not so late yet that we should give up on it.

Please give it another week to arrive. If you still have not seen your order by the end of next week, let me know and I will get replacements sent in your next subscription shipment.

Thanks,
cos

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